FCM - Travel Program Administrator - Remote

Job no: 532939
Brand: FCM
Work type: Full time
Location: Virtual - USA
Categories: Operations and Logistics, Administration

Travel Program Administrator

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

About The Opportunity

FCM Consulting is seeking a Travel Program Administrator to provide dedicated support for a corporate travel management client. In this high-impact role, you'll partner closely with travel managers, program leads, and account management teams to help deliver a seamless travel program experience. You'll be at the center of traveler support, supplier engagement, reporting, and program administration, helping drive service excellence, traveler satisfaction, and operational success.

• Serve as the primary point of contact for day-to-day traveler and travel arranger inquiries.
• Build strong relationships with Executive Assistants and participate in recurring stakeholder meetings.
• Manage and maintain the client travel inbox, responding to questions and directing inquiries appropriately.
• Track and maintain issue logs for supplier, TMC, and travel program-related concerns.
• Collaborate with sourcing teams to support negotiated supplier agreements that improve traveler experience and deliver savings.
• Support strategic sourcing initiatives, including RFPs and supplier performance management activities.
• Collect, analyze, and summarize supplier performance reporting for travel-related vendors.
• Coordinate and participate in supplier quarterly business reviews.
• Understand and support traveler safety and duty of care programs.
• Direct travelers and stakeholders to appropriate risk management resources.
• Contribute to internal communication initiatives across travel platforms and communication channels.
• Track key performance indicators and support ongoing program success measurement.
• Prepare and distribute KPI and traveler feedback reports for travel program leadership.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

• 3+ years of corporate travel management or account management experience.
• Proven experience navigating large organizations and complex stakeholder environments.
• Experience with TMC (Travel Management Company) and/or travel and expense reporting.
• Intermediate Microsoft Office proficiency with advanced Excel skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong project management and organizational capabilities.
• Analytical mindset with strong attention to detail and ability to manage competing priorities.
• Ability to thrive in a dynamic, fast-paced environment.
• High level of professionalism and confidentiality.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at…