Results-Enabling Advisory and Capacity Hub; REACH) Process Reengineering Consultant Programmes NY, US, remote
Houston, Harris County, Texas, 77246, USA
Listed on 2026-10-03
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Business
Change Management, Business Analyst
Results-Enabling Advisory and Capacity Hub (REACH) Process Reengineering Consultant
UNICEF Global Programme Division / REACH and CoE Model Implementation HQ, New York, US
Remote / home-based, with possible travel if required
12 months
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, the right to a future How can you make a difference?UNICEF Global Programme Division is advancing REACH as the digital and operational backbone for the new Centre of Excellence (CoE) business model. REACH is intended to help consolidate fragmented technical assistance processes into a more integrated ecosystem that connects requests, workflows, expertise, knowledge, user feedback, and performance learning. The successful adoption of REACH requires more than a platform rollout; it requires practical process reengineering, strong internal communications, disciplined feedback management, and structured coordination across business and technical work streams.
The purpose of this consultancy is to provide time-bound, deliverable-based support to strengthen the integration of REACH into the new CoE operating model. The consultant will help convert evolving business requirements, user experiences, and working group inputs into clear process documentation, communication materials, feedback summaries, implementation trackers, and recommendations for continuous improvement. The assignment will help ensure that REACH-supported workflows are understandable, usable, and aligned with real Country Office, Regional Office, Global Practice, HQ and CoE needs.
If you would like to know more about this consultancy, please review the complete Terms of Reference here:
To qualify as an advocate for every child you will have...Minimum requirements:
Education: Master’s in Organizational Development, Business Administration, Public Administration, International Development, Social Sciences, Communications, Change Management, Innovation, Information Systems, Service Design, or another relevant field. A first-level university degree combined with two additional years of relevant qualifying experience may be accepted in lieu of an advanced degree.
Work Experience:- Minimum of five years of progressively responsible professional experience in process improvement, business process analysis, organizational change, internal communications, digital transformation, programme/project coordination, service design, or related areas.
- Demonstrated experience mapping business processes, documenting workflows, identifying bottlenecks, and translating user needs into practical process improvements.
- Experience designing or supporting change management, communications, training, facilitation, stakeholder engagement, or adoption activities.
- Experience coordinating cross-functional working groups, workshops, consultations, feedback loops, and action tracking.
- Experience working with digital platforms, product teams, agile delivery environments, or enterprise systems is desirable.
- Experience in the UN, international development,…
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