Embedded User Experience; UX) Consultant - REMOTE

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3 days ago Requisition

Herdt Consulting is seeking an Embedded User Experience (UX) Business Process Analyst
to support a large-scale DoD modernization program delivering mission-critical ERP modernization, and optimization services across its supported commands.

This position supports the Retail and Food Service (RFS) end-to-end business processes and will work closely with client stakeholders and cross-functional UX, business, technical, and delivery teams to understand operational needs and translate them into actionable user experience, change, adoption, and readiness activities.

• Location: Remote
• Security Clearance: Secret
• Experience: Hands-on US Navy Afloat Retail & Food Service experience
• Work Schedule: Full-time
• Alignment:W2, 1099, or C2C are acceptable (No 3 rd parties, please)

• Engage with Retail and Food Service stakeholders to gather, analyze, document, and communicate user and business needs.
• Translate operational requirements and user perspectives into journey maps, process flows, change impact assessments, adoption recommendations, readiness communications, and related UX artifacts .
• Apply practical knowledge of afloat Retail and Food Service operations to help ensure future-state processes reflect the needs of users and operational environments.
• Collaborate across UX, business, functional, technical, change management, and delivery teams to coordinate activities and maintain alignment across the program.
• Facilitate and provide administrative support for workshops, working sessions, stakeholder discussions, and other collaborative activities.
• Support project-wide coordination and track multiple concurrent, time-sensitive deliverables and dependencies.
• Identify and communicate potential impacts of future-state processes and technology changes on users, roles, workflows, and operational activities.
• Contribute to user adoption and organizational readiness activities associated with the modernization effort.
• Develop clear, concise communications and supporting materials for stakeholders across varying functional and technical backgrounds.
• Participate in Agile delivery activities, as applicable, including backlog refinement, sprint planning, and development of user stories.

• Demonstrated hands-on experience supporting Navy ERP in a functional capacity, with the ability to operate effectively within the Navy environment from the outset.
• Experience or practical knowledge of afloat Retail operations and afloat Food Service operations .
• Experience in one or more of the following areas:
  • Business analysis
  • User experience (UX)
  • Organizational change management (OCM)
  • Business process improvement
• Demonstrated ability to gather, analyze, synthesize, and communicate user and business needs.
• Ability to manage competing priorities and coordinate activities across business, UX, technology, and delivery teams .
• Strong written and verbal communication skills.
• Strong facilitation, collaboration, and stakeholder management skills.
• Ability to manage multiple deliverables and deadlines in a complex program environment.

• Experience supporting Navy financial management and/or supply chain operations .
• Prior Navy service as a Food Service Officer, Supply Officer, or Galley/Supply Leading Chief Petty Officer (LCPO) .
• Experience with or knowledge of SAP S/4
  
  HANA .
• Familiarity with Agile delivery practices , including backlogs, sprint planning, and user stories.
• Experience supporting large-scale ERP modernization, digital transformation, or organizational change initiatives.

• Excellence: The chance to be part of a company with a reputation for excellence in task execution.
• Time Off: 3 weeks of paid vacation each year plus 11 federal holidays.
• Health Benefits: Competitive Medical (Blue Cross Blue Shield), Dental, and Vision insurance.
• Financial Security: 401K program with Fidelity (including company match) and Flexible Spending Account (FSA).
• Insurance: Short-term and Long-term Disability provided at no cost, plus voluntary Life and AD&D options.