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Client Success Principal; Fully Remote
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-10-03
Washington, District of Columbia, 20022, USA
Listing for:
Included Health, Inc.
Remote/Work from Home
position Listed on 2026-10-03
Job specializations:
-
Business
Client Relationship Management
Job Description & How to Apply Below
- Manage a portfolio of complex clients, reselling value and identifying upsell opportunities.
- Develop measurable client goals, retention plans, and deliver business reviews.
- Conduct Partnership Connect meetings and serve as a trusted advisor to client executives.
- 7+ years client success experience with mid to large enterprise clients.
- Deep understanding of employer benefits landscape and executive-level communication.
- Proven data analysis skills to derive insights supporting client value.
- Base salary range $127,660 - $167,112 per year, plus bonus and equity.
- Full medical, vision, dental, 401(k), and disability coverage.
- 12 weeks paid parental leave, PTO/DTO, and remote-first culture.
Included Health is a healthcare company delivering integrated virtual care and navigation, offering members care guidance, advocacy, and personalized virtual and in-person care. It is a remote-first organization on a mission to raise the standard of healthcare for everyone, breaking down barriers to high-quality care.
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