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Sr. Director, Customer Delivery; Fully Remote
Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listed on 2026-10-03
New York, New York County, New York, 10261, USA
Listing for:
HighLevel
Remote/Work from Home
position Listed on 2026-10-03
Job specializations:
-
Business
Customer Success Management, Business Analyst, Corporate Strategy, Client Relationship Management
Job Description & How to Apply Below
Location: New York
- Post-sales operator who has run delivery at scale.
- Comfortable in executive conversations and cohort reviews.
- Thrives in ambiguity and improves outcomes without more headcount.
Key Responsibilities:
- Lead onboarding, Q&A, and retention delivery across advisors.
- Lead CSM across the US and India, including renewal forecasts.
- Own coverage model and evidence-based staffing decisions.
What Success Looks Like:
- First 30 days: identify where customers fail in their first quarter.
- Days 31–90: move department-level adoption on a growing population.
- Days 91–180: retention off its plateau and holding.
High Level is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale their businesses, supporting over 1 million businesses in 150+ countries. With over 2,000 team members across 10+ countries, High Level is a global remote-first organization built for speed, ownership, and innovation.
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