More jobs:
Sr. Director, Customer Delivery; Fully Remote
Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-10-03
Phoenix, Maricopa County, Arizona, 85003, USA
Listing for:
HighLevel
Remote/Work from Home
position Listed on 2026-10-03
Job specializations:
-
Business
Customer Success Management, Business Analyst, Corporate Strategy, Client Relationship Management
Job Description & How to Apply Below
- Post-sales operator who has run delivery at scale.
- Comfortable in executive conversations and cohort reviews.
- Thrives in ambiguity and improves outcomes without more headcount.
Key Responsibilities:
- Lead onboarding, Q&A, and retention delivery across advisors.
- Lead CSM across the US and India, including renewal forecasts.
- Own coverage model and evidence-based staffing decisions.
What Success Looks Like:
- First 30 days: identify where customers fail in their first quarter.
- Days 31–90: move department-level adoption on a growing population.
- Days 91–180: retention off its plateau and holding.
High Level is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale their businesses, supporting over 1 million businesses in 150+ countries. With over 2,000 team members across 10+ countries, High Level is a global remote-first organization built for speed, ownership, and innovation.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×