Client Renewal Manager

Full-time

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position
, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

The Client Contract Manager Ops is responsible for managing the renewal lifecycle for existing clients, ensuring a seamless and strategic contract extension process that supports retention, growth, and customer satisfaction. The Renewal Team serves as a vital link between the client, operations, and sales teams, ensuring a consistent process is followed to renew client contracts while maintaining financial accountability and prioritizing client satisfaction.

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Renewal Management:
  Own and manage the end-to-end renewal process for a portfolio of clients, including quoting, contract discussions, and closure of renewal opportunities. Proactively engage with Client Service teams and clients to discuss upcoming renewals, value realization, business goals, and to address potential objections or risks.
• Strategic Account Planning and
  
  Collaboration:
  
  Partner with Client Service and Sales teams to develop renewal strategies that support client growth and mitigate churn risk. Work cross-functionally with Sales, Customer Success, Legal, and Finance teams to support a smooth renewal experience and resolve any blockers.
• Contract and Pricing Negotiation:
  Navigate complex enterprise procurement processes, legal reviews, and pricing structures to drive successful renewals with minimal friction.
• Risk Identification and Problem Solving:
  Identify and address renewal risks early, developing strategies to retain accounts that may be at risk of churn. Resolving complex client issues.
• Process Optimization:
  Continuously improve renewal processes and identify automation or…