Special Utilities Billing Supervisor - Digitech - Remote

Sarnova HC, LLC

Position Title: Special Utilities Billing Supervisor
- Digitech
- Remote

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

The Specialist Utilities Billing Supervisor is responsible for leading and optimizing core operational processes, using independent judgment to improve departmental workflows, ensure data accuracy, and influence cross‑functional effectiveness. It serves as a strategic advisor and liaison, analyzing trends, resolving complex issues, developing training programs, and driving quality and performance improvements across the team. The position requires a proactive leader who shapes operational standards, supports organizational decision‑making, and advances continuous improvement within the department.

This role is a remote, work from home position. The Billing Supervisor will work Monday through Friday, standard business hours. The team works on an Eastern Time schedule.

• Direct the credentialing strategy for new clients, interpreting carrier requirements and establishing processes that ensure compliance and timely onboarding
• Develop, analyze, and interpret operational and client reporting, using insights to advise leadership on performance trends, risk areas, and process improvements
• Serve as a strategic liaison across departments, identifying operational gaps, recommending solutions, and ensuring alignment of workflows, timelines, and quality standards
• Design, implement, and evaluate new process improvements, using independent judgment to enhance departmental performance, reduce inefficiencies, and strengthen quality controls
• Manage system updates and data governance, ensuring data integrity, validating impacts to business operations, and advising management on required adjustments
• Collaborate with department leadership on planning, prioritization, and agenda‑setting for meetings, initiatives, and operational objectives
• Build and maintain high‑level relationships with insurance partners, resolving complex issues, interpreting payer requirements, and escalating matters requiring policy or process changes
• Develop and lead the department’s training strategy, including creating training programs, setting competency standards, and ensuring consistent understanding of billing and credentialing practices
• Drive continuous improvement initiatives, evaluating operational outcomes, identifying opportunities, and advising leadership on recommended enhancements
• Provide strategic coaching and performance guidance to team members, influencing professional development, quality outcomes, and adherence to departmental expectations
• Lead or contribute to departmental quality audit programs, interpreting audit results, identifying systemic issues, and recommending corrective action strategies to leadership
• Additional job duties as assigned

• Education: High School Diploma or equivalent required
• Minimum 3–5 years of advanced ambulance billing or healthcare reimbursement experience, including demonstrated expertise in navigating complex payer requirements, resolving escalated claim issues, and interpreting industry regulations
• Strong proficiency in Microsoft Outlook, Word,…