Surgical Assist Coordinator; Remote

Job Summary

The Surgical Assistant
-Coordinator plays a critical role in ensuring seamless coordination of surgical assist providers, customer support, and exceptional patient experience. This position requires strong analytical skills, high attention to detail, advanced problem-solving abilities, strong communication, and a high level of customer focus and patience. The ideal candidate thrives in a fast-paced environment, manages complex logistics with ease, and is highly proficient in Microsoft Office, especially Excel for reporting, tracking, and workflow optimization.

Essential Job Duties and Responsibilities

• Serve as the primary point of contact for all customers regarding surgical assist coverage-related communications across assigned markets.
• Learn and apply market-specific dynamics for surgical assist coverage.
• Build strong, supportive relationships with each market’s clinical leadership.
• Proactively identify coverage conflicts and provide multiple solution options using strong analytical and problem-solving skills.
• Independently assess urgent coverage issues, elevate when appropriate, and communicate decisions clearly and promptly.
• Provide guidance to clinical leaders on prioritization of coverage needs.
• Ensure all clinical managers are supported with staffing coverage requirements.
• Manage urgent add-ons and last-minute schedule changes with effective communication to all stakeholders.
• Coordinate with surgeon offices to obtain complete and accurate case details.
• Be main point of contact for all internal scheduling needs.

• Act as the main point of contact for surgeon offices regarding scheduling, coverage, and operational inquiries.
• Proactively communicate coverage status, updates, and changes to surgeon offices.
• Ensure surgeon scheduler contact information is maintained accurately in USMON/Salesforce for weekly case confirmations.
• Reach out to surgeon offices during high-volume periods to identify unscheduled cases and offer services.
• Support surgeon office education and collaboration with Direct Patient Billing teams.
• Obtain credentialing sponsor forms from surgeon offices to support Surgical Assistant Operations.
• Collaborate with scheduling team to ensure smooth onboarding of all new customers to our scheduling
• Foster strong, professional relationships with surgeon offices to enhance service delivery and customer experience.

• Track and report on case volume, utilization, and cancellation trends.
• Submit requests for new surgeons to be added to USMON/Salesforce.
• Follow up with new customer requests to assess need and coordinate with operational and clinical teams to determine coverage capability.
• Support onboarding of new surgeon office staff in collaboration with clinical managers.
• Assist with additional clinical operational projects as assigned.

• Support RCM and scheduling team in collecting, reviewing, and verifying patient demographics and insurance information as needed.
• Monitor, surgical descriptions and estimated duration of procedures to ensure accurate surgical assist coverage planning.

• Manage inquiries and support efficient case management workflows.
• Utilize advanced Excel skills to generate operational reports, analyze scheduling and coverage trends, and identify opportunities for process improvement.
• Leverage scheduling software and EMR platforms to maintain accurate data entry and workflow execution.

• Advanced proficiency in Microsoft Office, particularly Excel (data sorting, filtering, formulas, and report creation).
• Strong computer literacy;…