Veeva CRM, Senior Manager - Organizational Change Management; OCM; Remote

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

About the Role

The Senior Manager, Organizational Change Management (OCM) will be part of the Strategy & Advisory Services group within Slipstream's Enterprise Transformation practice.

This role will lead organizational change management for complex life sciences transformation programs, with an initial focus on global Veeva CRM implementations and migrations across Commercial, Medical Affairs, Market Access, and related functions.

This role requires direct Veeva experience and prior experience working within the pharmaceutical, biotechnology, or broader life sciences industry. Candidates without both Veeva and life sciences experience will not meet the requirements for this position.

The Senior Manager OCM will own change strategy and execution from early program mobilization through deployment, hyper care, and adoption. This is a hands-on consulting role requiring someone who understands both the complexities of enterprise change and the unique operating, compliance, and stakeholder environment of life sciences organizations.

The successful candidate will define the change strategy while personally leading key client interactions, workshops, executive communications, change assessments, training strategies, and adoption activities.

In addition to client delivery, the Senior Manager OCM will help build Slipstream's broader OCM capability, including methodologies, reusable assets, proposal development, estimation, and solutioning for new opportunities.

Responsibilities

• Own end-to-end organizational change management strategy and delivery for global Veeva CRM implementation, migration, and transformation programs spanning multiple business units, regions, and countries.
• Develop and maintain an integrated change plan covering stakeholder engagement, change impacts, communications, training, organizational readiness, adoption, and post-go-live reinforcement aligned to the overall implementation roadmap.
• Translate Veeva technology, process, data, and operating-model changes into clear role-level impacts and actionable change, communications, training, and adoption interventions.
• Conduct change impact, readiness, and gap assessments across life sciences stakeholder groups, including field sales representatives, key account managers, MSLs, front-line managers, Market Access, Marketing, IT, and Compliance.
• Perform stakeholder segmentation and develop sponsor and change-network strategies. Coach executive sponsors, regional leaders, managers, and local change champions to effectively lead their organizations through change.
• Anticipate and manage resistance across geographically and culturally diverse teams, adapting approaches to local operating norms, languages, organizational structures, and works-council or labor requirements.
• Design role-based learning and enablement strategies for Veeva-enabled business processes, including train-the-trainer models, instructor-led and digital learning, in-app guidance, job aids, and structured post-go-live reinforcement.
• Define and baseline adoption, readiness, and value-realization metrics. Develop dashboards and reporting mechanisms to identify adoption gaps and drive targeted corrective actions.
• Partner closely with program leadership, Commercial and Medical business teams, functional leads, technical teams, data migration, testing, cutover, validation, and systems integration teams to ensure change activities remain synchronized with the overall transformation.
• Manage the OCM workstream plan, budget, risks, issues, dependencies, deliverables, and status reporting.
• Develop executive-level communications and presentations that clearly articulate change readiness, adoption progress, risks, decisions, and recommended actions.
• Facilitate executive workshops, stakeholder sessions, sponsor coaching,…