Growth Strategy & Operations Director

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Director, Growth Strategy & Operations serves as a trusted operational leader and deputy to the VP of Strategy & Operations, helping drive the operating cadence, planning processes, and cross-functional execution for the organization. This individual is responsible for ensuring Growth-wide strategic initiatives move from planning to execution, creating operational rigor, driving accountability, and enabling leadership teams to make informed decisions quickly.

This is a highly cross-functional role requiring exceptional program management, executive communication, analytical thinking, and organizational leadership. The ideal candidate thrives in ambiguity, brings structure to complex initiatives, and influences without formal authority.

This position is an individual contributor role reporting to the Vice President, Strategy & Operations.

Responsibility

• Partner with the VP of Strategy & Operations and functional Strategy & Operations leads to manage annual planning, OKR reviews, quarterly business reviews, and long-range planning processes
• Develop executive-ready materials, business reviews, strategic narratives, and decision frameworks
• Monitor progress against strategic priorities, identifying risks, dependencies, and opportunities for intervention
• Drive operational excellence across planning processes and organizational initiatives
• Own the day-to-day execution of company operating rhythms for Growth. Support Growth leadership meetings, business reviews, planning sessions, and offsites
• Oversee the Growth organization budget, ensuring functions optimize spend while achieving revenue targets
• Ensure action items, decisions, and commitments are communicated and completed
• Maintain visibility into organizational priorities and proactively elevate issues requiring executive attention
• Lead complex initiatives that span Marketing, Product, Sales, Customer Success, Finance, and Operations
• Coordinate stakeholders, resolve cross-functional dependencies, and ensure programs deliver measurable business outcomes
• Build repeatable processes that improve execution, transparency, and accountability
• Synthesize data from multiple sources into concise recommendations for executive leadership
• Develop dashboards, status updates, and executive communications that enable informed decision-making
• Support Growth LT through the operational alignment across Growth Strategy & Operations teams
• Mentor and develop functional Strategy & Operations team members
• Foster a culture of accountability, continuous improvement, and operational excellence
• Serve as a trusted leader and proxy for the VP when appropriate

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the…