Strategic Projects Manager

Your role

As Strategic Projects Manager (all genders), reporting to the Strategy Director, you manage critical projects that bring the Hello Fresh DACH strategy to life, with a focus on customer experience and business development. You own the AI roadmap for DACH, positioning the organization to unlock strategic and operational efficiency.

This role is available for a 24-month contract (extension possible).

You will...

• Own cross-functional questions end-to-end, from defining the problem to identifying the relevant solution space and scoping initiatives based on recommended solutions.
• Translate business strategy into strategic projects and drive their implementation across the organization.
• Lead customer experience initiatives, with a particular focus on the Swiss market and its specific customer needs.
• Develop and implement scalable solutions to improve business processes and operations, such as revising the customer onboarding process or defining scalable production setups.
• Set up and manage cross-functional programs to coordinate and steer efforts across teams such as Marketing, Product, and Operations.
• Lead major cross-functional launches and initiatives, such as the introduction of a new brand or new packaging.
• Drive AI enablement across Hello Fresh DACH, identifying opportunities to leverage AI and automation to improve efficiency and ways of working.
• Partner with teams across the organization to implement AI and automation solutions and ensure they create tangible business impact.

• 3+ years of professional experience in a strategic project management role, ideally gained in consulting or at a start-up/scale-up in a direct-to-consumer or e-commerce environment.
• AI proficiency and advocacy: familiarity with AI technologies and a track record of championing their adoption, e.g. through pragmatic automations or driving GenAI-native ways of working across teams.
• Exceptional stakeholder management and problem-solving skills: experience defining solutions with stakeholders across different functions and seniorities, understanding their priorities, finding efficient ways of working, and breaking down complex, cross-functional challenges into clear and prioritized work streams.
• KPI mastery and a commercial mindset: strong business acumen and a solid understanding of business metrics.
• Individual contributor autonomy: a true self-starter mentality, comfortable owning your output with minimal supervision and a high degree of self-organization.
• Passion for the customer: an intrinsic drive to champion the user experience and create measurable improvements across the customer journey.
• Entrepreneurial spirit: you’re not afraid to ask “what if,” challenge the status quo, and bring new ideas to the table.
• Language skills: fluent English skills;
  German skills are a big plus

• Modern and comfortable working space with great co-workers in Berlin-Kreuzberg
• Discount for Hello Fresh boxes and Convini products
• Development possibilities along with internal trainings and a yearly central Learning & Development budget for teams
• Flexible working hours including Work From Home/Work from Abroad/Sabbatical Policy, as well as a home office set up budget
• Extensive Onboarding and Buddy Program
• Social events including team events, Friday beers, company runs, book club, etc.
• Discounted fitness offers with our Urban Sports Club and John Reed partners, as well as yoga classes
• Well-being initiatives in cooperation with Headspace and Spill
• Childcare and company pension scheme benefit
• Company pension scheme
• Monthly allowance for the Deutschlandticket