AI Enablement Partner

About the Opportunity

The AI Enablement Partner serves as an internal consultant and strategic partner to University of North Carolina System Office (UNCSO) divisions, helping teams identify opportunities to improve business processes, enhance services, and increase operational effectiveness through the responsible use of artificial intelligence.

This position will
be employed and paid through the
School of Government Services (SOG Services), an associated entity of the University of North Carolina at Chapel Hill. This position is a UNC System Office position that will provide dedicated support to UNC System Office divisions.

Working collaboratively across Finance, Human Resources, Academic Affairs, Legal, Communications, Information Technology, and other System Office units, this position facilitates the evaluation, design, implementation, and adoption of AI-enabled solutions that support institutional priorities while ensuring alignment with governance, security, privacy, and ethical standards. The position combines business analysis, project coordination, process improvement, change management, and emerging AI techno elogies to help internal teams solve business challenges and improve organizational effectiveness.

This
position may be eligible for a hybrid or remote work arrangement, consistent
with System Office policy. UNC System employees are generally required to
reside in North Carolina, within a 2-hour commuting distance of their assigned
duty station.

The
UNC System Office includes the offices of the President and other senior
administrators of the multi-campus University of North Carolina System. The UNC
System is a treasured public institution dedicated to serving the people of
North Carolina through world-class teaching, research, and community
engagement. Today, nearly 250,000 students are enrolled in our 16 universities
across the state and at the NC School of Science and Mathematics. System Office

The Office of the Chief Operating Officer (COO), reporting directly to the President of the University, is responsible for overseeing internal and campus-focused operational priorities, including leadership and coordination of key teams such as Human Resources, IT, Enterprise Data, Project Management, Advancement Shared Services, HR Shared Services, Workforce Policy, and Operational Strategy. These divisions support both the UNC system office's internal operations and provide strategic leadership across campus.

The COO's office advises the President, fosters relationships on his behalf, and engages with Chancellors to further the President's strategic priorities, ensuring alignment between operational practices and institutional goals while driving efficiency and innovation throughout the University.

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Public Administration, or a related field and two years of progressively responsible experience in business analysis, project management, process improvement, information technology, organizational consulting, or related work; or an equivalent combination of education and experience.
• Knowledge of business process analysis and continuous improvement methodologies.
• Ability to build collaborative relationships with diverse internal stakeholders.
• Strong facilitation and communication skills.
• Ability to translate technical concepts into language appropriate for non-technical audiences.
• Knowledge of project management principles and change management practices.
• Ability to manage multiple initiatives simultaneously.
• Strong analytical and problem-solving skills.
• Ability to learn emerging AI technologies quickly and apply them to business challenges.
• Experience working collaboratively across organizational boundaries.

• Experience supporting enterprise technology or digital transformation initiatives.
• Experience implementing or supporting AI-enabled business solutions.
• Familiarity with Microsoft Copilot, ChatGPT Enterprise, Microsoft Power Platform, or similar AI platforms.
• Experience facilitating cross-functional projects.
• Knowledge of process improvement methodologies (Lean, Six Sigma, Business Process Management).
• Experience delivering training or change management activities.
• Experience working within higher education or a large public-sector organization.