Sr. Analyst, Workers Compensation

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

Car Max, the way your career should be!

Home Office

The Senior Analyst, Workers’ Compensation (WC), oversees the WC program, facilitates management of WC claims, and supports associates and various teams at stores, regional offices, and the Home Office. In addition, the Senior Analyst will have the opportunity to mentor and oversee the work of others on the team, and will report to the Senior Manager of Risk Management.

At Car Max, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.

• Oversee WC program by:
  • Directing and monitoring the activities and performance of the third-party administrators (TPAs)
  • Serving as primary Car Max point of contact for TPAs
  • Auditing claims to ensure TPAs are delivering quality support to injured associates and Car Max.
  • Facilitating internal compliance with state and federal WC regulations and Car Max policies and procedures
  • Continuously improving WC processes and Car Max policy documents, procedures and other guidance
  • Leverage industry best practices to improve individual and strategic claim management.
• Facilitate management of individual WC cases by:
  • Providing TPAs with case information, including job descriptions, wage histories and personnel information
  • Consulting with TPA, in-house counsel, and outside counsel on litigated claims
  • Recommending claim strategies to the TPA
  • Reviewing and approving case settlements and resolutions
  • Participating in meetings and providing updated reports relevant to Long Term Disability, Short Term Disability, Leave of Absence and ADA programs
  • Partnering and/or making recommendations to internal Legal, Human Resources and Asset Protection teams to resolve employment issues and/or investigations
  • Identifying and directing subrogation and lien recovery opportunities
  • Providing hands‑on management of sensitive and/or exceptional claims
• Support associates, store teams, regional teams and Home Office teams by:
  • Responding quickly to questions and needs
  • Providing accurate information to associates on seeking medical care and filling prescriptions
  • Coordinating transitional duty program

• 3+ years of WC claim management or similar experience
• Proven experience partnering across teams in a dynamic environment to get results, often managing many priorities simultaneously
• Excellent communication and customer service skills
• Demonstrated analysis and decision‑making skills
• Specific knowledge and experience with medical and WC terminology preferred

This role will be based out of the Car Max Home Office (Richmond, VA) and associates will work onsite 4 days per week.

At Car Max, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and about 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a…