Principal Product Manager; Omnichannel CX

Remote-Friendly, But With a Catch: This role is officially open to remote candidates across the entire United States, which is a genuine plus for location-flexible professionals. However, anyone living within 40 miles of Scottsdale, AZ is expected in the office four days per week — so proximity to HQ significantly changes the lifestyle picture.

Timezone Constraints: No explicit timezone requirement is stated, but coordinating with Engineering, Design, GTM, Sales, and executive stakeholders at a US-based company strongly implies core US business hours (likely MST/PST–EST overlap). Full async freedom is unlikely; expect video calls and synchronous collaboration during standard US working hours.

Visa Considerations: The role is restricted to US-based candidates only. Digital nomad visas in countries like Portugal, Costa Rica, or Thailand do not satisfy the US employment requirement — you'd need to be legally authorized to work in the US. This is not a "work from anywhere globally" role.

Salary vs. Nomad Cost of Living: The $130K–$200K range is compelling when benchmarked against popular nomad hubs:

• Lisbon, Portugal: ~$2,500–$3,500/mo comfortable living — this salary covers 3–5x that, but you'd need a US work arrangement and travel logistics.
• Bangkok, Thailand: ~$1,500–$2,500/mo — highly favorable, though again, US residency/work authorization is required.

The Flexible Time Off policy gives US-based remote workers room to plan extended trips during downtime. No specific coworking or equipment stipend is mentioned.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation-centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451

E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

We're looking for a Senior Product Manager to lead our mid-market customer experience product strategy. This role is responsible for defining and delivering the capabilities that help growing businesses and BPO operators provide exceptional customer experiences while improving operational efficiency. You'll work directly with customers, partners, and internal teams to identify market opportunities, shape product direction, and bring innovative omnichannel and AI-powered experiences to market.

As Nextiva continues moving up-market, you'll play a key role in ensuring our platform meets the needs of increasingly sophisticated customer service organizations.

What You'll Do:

• Own the product strategy, roadmap, and business outcomes for Nextiva's mid-market customer experience solutions serving organizations with 100–2,500 employees and BPO operators.
• Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research.
• Define and prioritize investments across omnichannel engagement, shared inboxes,…