Digital Marketing Account Manager

“We’re a get-sh
* t-done work horse agency. We’re not sitting around wasting a bunch of their (client) money and time on fluff.” - Tim Brown, CEO

Does that resonate with you? This may be the place for you.

• First & foremost:
  Someone passionate about client success, digital marketing, and building long term relationships
• 3 years of professional experience, with 2 of those years being in a client-facing role
• Bachelor’s degree in marketing, business, or a related field (or equivalent experience/strong business acumen)
• “Executive presence” and the ability to thrive in a highly client-facing role
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• A basic understanding of SEO, PPC, and digital marketing concepts is highly preferred
• A customer-focused mindset with a desire to build meaningful relationships
• Comfortability consistently upselling
• Proficiency in Google Workspace and tools such as Agency Analytics, Call Rail, or Ahrefs is a bonus
• Agency experience and experience working with contractors is a plus
• Winning energy + can have fun under pressure
• Align our Core Values:

Scrappy
:
We’re always looking for more efficient ways to do things. We do more with less, and we turn constraints into inspiration. We love to say “Just f-ing Google it”!.

Extreme Ownership
:
We take more accountability + responsibility than is necessary or comfortable. We make decisions with an owner’s mindset.

Fun Under Pressure
:
When challenges come up, we stay positive and use them as learning experiences.

• Meeting Preparation:
  Support Account Managers in prepping for client calls, including reviewing analytics dashboards, verifying KPIs, and summarizing progress
• Onboarding Assistance:
  Help facilitate the new client onboarding process, ensuring a smooth transition from sales to recurring services
• Reporting Support:
  Assist in preparing and delivering monthly SEO + PPC performance reports, ensuring all data is accurate and insights are actionable
• Project Coordination:
  Collaborate with internal teams to ensure deliverables align with client goals and timelines

• Client Communication:
  Serve as the day-to-day point of contact for your assigned clients, addressing questions and concerns with professionalism
• Reporting:
  Prepare and deliver monthly SEO + PPC performance reports, ensuring all data is accurate and insights are actionable
• Project Coordination:
  Collaborate with internal teams to ensure deliverables align with client goals and timelines
• Retention Efforts:
  Build trust with clients by understanding their goals and helping identify opportunities for additional Hook services

The salary range for this role is $55,000.00 - $65,000.00 annually, in addition to commission pay. The base salary will be adjusted as your commission increases.

We are in the office 3 days a week and work from home on Mondays & Fridays, however we ask that new hires are in the office for the full first week. We have a 30-day probationary period in place with all roles.

* We are hiring urgently for this position and may adjust the hiring process timeline as we see fit for ideal fit candidates *

• A culture of encouraging each other
• 401k Company Matching
• We cover a portion of health insurance premiums
• We contribute $ towards mental health counseling
• Hybrid work model with 2 days a week remote
• We pay for at least one course per quarter
• Clear goals + supportive accountability to meet them
• Professional Development Opportunities
• Unlimited Paid Time Off (after your first year)
• Weekly or biweekly 1:1s with your leader
• 90-Day check-ins with leaders
• Champagne pops for website launches + celebrations

Hook Agency is committed to diverse hiring and building a team that represents a wide spectrum of backgrounds, perspectives, and skills. If you’ve been underestimated before or don’t have a traditional resume or background, but know you’d crush this role, please apply.