Remote Senior HVAC Office Manager

Join the team reinventing how small trades businesses operate

Help small business owners reclaim their time, reduce stress, and grow their businesses.

Work from anywhere, on a schedule that works for you - while helping real small business owners across the country.

We are growing quickly and investing heavily in training, leadership development, and clear advancement paths for all of our employees.

A mission-driven team that collaborates daily and gets together for genuinely fun offsites.

Manage administrative operations for multiple HVAC contractors

Build strong relationships with contractors, establishing trust and credibility through your industry knowledge

Identify valuable opportunities to help small business owners improve their operations

Use our AI-powered tools to optimize workflows and support business growth

Share your HVAC industry knowledge with our product team to improve our AI solutions

No other open roles right now

How many contractors will I support?

You'll typically support 5-6 contractors. This number grows as the company grows, and our automation engine helps you take on more without the extra workload.

Do you work with contractors in specific locations?

We support HVAC contractors nationwide. You may work with companies in different time zones, so strong time management is key.

Is this fully remote?

Yes, this is a fully remote position. You can work from wherever is comfortable for you, as long as you have a quiet space and fast, stable Wi-Fi. The only in-person component is our on-site company gatherings that happen twice per year. These are an important time to get together, brainstorm, reflect on the growth of the company so far, plan for the company's future, and forge strong bonds with your teammates.

We all look forward to these events and have built lasting friendships at them.

What are the hours like?

You'll have flexibility, but need to be available during standard business hours to support contractors. Because you’ll be supporting multiple HVAC businesses, expect a structured but flexible schedule that ensures their admin work gets handled efficiently.

What software tools will I use?

You'll work with industry-standard tools including Quick Books, Jobber, Housecall Pro, and Service Titan. You will also use communication tools like Slack and Teams, plus our AI Agent Portal to help automate some of your tasks.

How technical do I need to be? How does Work Hero use AI in daily tasks?

You don’t need a technical background, but you should be comfortable learning new systems. Our AI-powered tools help streamline task tracking and automate some of the most routine parts of key workflows-but every Work Hero Office Manager is a real person handling real business needs.

What training do you provide?

You'll receive structured onboarding covering HVAC-specific workflows, software training, and mentorship from experienced team members.

What growth opportunities exist?

As you grow in your role and as the company itself grows, there are many opportunities for advancement. We have advancement paths in account management, onboarding, automation building, and team leadership. We believe in promoting from within and investing in our team. It's a great time to join the company and grow with us.

How is Work Hero different from virtual assistant services?

Unlike freelance VA work, you're part of a team with ongoing training and support. We handle client acquisition, so you can focus on delivering exceptional service. This is a career, not a gig.

What are the qualifications for the Senior Office Manager role?

A Senior Office Manager must have had…