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Strategic CSM: Drive Adoption & Retention; Remote

Remote / Online - Candidates ideally in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: QAD, Inc.
Remote/Work from Home position
Listed on 2026-10-06
Job specializations:
  • Business
    Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 70000 - 110000 USD Yearly USD 70000.00 110000.00 YEAR
Job Description & How to Apply Below
Position: Strategic CSM: Drive Adoption & Retention (Remote)
Location: City of Rochester

INNERGY is seeking a Customer Success Manager to own post-implementation relationships for Microvellum and INNERGY Engineering customers. You will drive product adoption, manage health metrics, and coordinate with services and support to ensure renewals and growth.

The role focuses on executive engagement, strategic account planning, and collaboration with Sales to expand opportunities while delivering a seamless customer experience.

As a Strategic CSM:
Drive Adoption & Retention (Remote), you will play an important part at QAD, Inc. in City of Rochester, NY, United States.

We have an opening for a Strategic CSM:
Drive Adoption & Retention (Remote) in City of Rochester, NY, United States within Management & Operations, Sales.

This role, Strategic CSM:
Drive Adoption & Retention (Remote) at QAD, Inc., could be your next opportunity.

Are you ready to take on the Strategic CSM:
Drive Adoption & Retention (Remote) role at QAD, Inc.?

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