Lead Revenue Operations Analyst; Alma)

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Alma is seeking a mission-driven Lead Revenue Operations Analyst to play a pivotal role in driving growth for Alma. The Lead Rev Ops Analyst will own the systems, processes, and analytics that our growth teams run on, building the infrastructure that turns data into decisions and actions. This individual will be a strategic partner across the entire business, collaborating with the Marketing, Operations, Product, Accounting, and Finance teams.

This is a full time, fully remote position on our team. Occasional travel may be required for company or team events.

What you’ll do:

• Manage and optimize the CRM, sales and marketing tools, data infrastructure, and the integrations that tie them together.

• Partner with and influence cross-functional teams to design and implement strategies that improve revenue generation.

• Lead projects from ideation through execution to improve revenue processes, including building technology enhancements within our revenue tools.

• Own the recurring reporting rhythm across sales and growth marketing, from weekly pipeline reviews to leadership business reviews, so data consistently drives visibility and decisions.

• Vet and select tools across the revenue tech stack, own vendor transitions and implementations from evaluation through go-live, and ensure clean, reliable data flow and stronger processes throughout.

• Troubleshoot issues and support end users across our revenue tools.

• Build and maintain the automation layer that powers our revenue processes

• Own the commission process, ensuring sales representatives are paid accurately and on time

• Drive provider acquisition forecasting, goal setting, and planning

• Own revenue data accuracy and infrastructure end to end, making a trustworthy data foundation accessible to growth teams and the company through BI tools.

What success looks like in this role:

• 95% of sales operations requests responded and resolved on time

• 90% of planned initiatives (from a quarterly roadmap) completed by their committed date.
  
  Maintain ≥ 95% unique (non-duplicate) records across leads, contacts, and accounts in Salesforce.

• 95% of reports/dashboards free of data errors or discrepancies when audited

• 90% of ad-hoc reports/analysis requiring no correction or clarification

• 100% of vendor contracts reviewed and renewed, renegotiated, or consolidated before their renewal deadline, with no lapses or unplanned auto-renewals.

What you’ll bring:

• You have 5+ years of experience in sales/revenue operations, business operations, consulting, or project management experience.

• You're fluent in SQL, able to write and troubleshoot queries against a data warehouse to keep revenue data accurate, well-modeled, and usable across BI tools.
  
  You handle ambiguity well, operate as a generalist across strategy, systems, and execution, and…