Cartus - Consultant EVIP - Remote Job Charlotte North Carolina USA,Business

Position: Cartus - Consultant EVIP Relocation - US Based Remote
Primary Function:

The Consultant EVIP Signature Experience Specialist serves as the Single Point of Accountability, strategic owner, and project manager for the end-to-end relocation experience of senior-level and executive customers.

This role delivers a highly customized, white-glove experience, independently managing complex relocations with minimal oversight. It requires advanced project management, executive communication, and proactive problem-solving, particularly in global relocations.

Major

Duties and Responsibilities:

Executive-Level Service Delivery & Ownership

Serve as the primary point of accountability and strategic advisor for executive relocations
Independently manage the full relocation lifecycle
Deliver a white-glove, highly personalized experience
Maintain a reduced, curated caseload for exceptional service quality

Project Management & Coordination

Act as project manager (timelines, risks, deliverables)
Lead cross-functional teams and suppliers
Proactively resolve issues and mitigate risks
Streamline processes to reduce client effort

Client & Executive Engagement

Build trusted advisor relationships with executive clients
Provide 24/7 accessibility and guidance
Simplify complex processes into executive-ready insights
Lead needs assessments and policy navigation

Supplier & Stakeholder Management

Orchestrate supplier performance and accountability
Conduct regular touchpoints to ensure alignment
Eliminate duplication and enhance coordination
Strengthen internal and external partnerships

Strategic Thinking & Value Creation

Demonstrate expertise in global mobility and services
Identify value-added opportunities and cross-selling
Contribute to continuous improvement initiatives
Participate in strategic projects and client presentations

Operational Excellence

Ensure data accuracy and system integrity
Track and communicate policy updates
Support reporting with timely, accurate inputs
Manage multiple high-priority relocations

Critical Selection Criteria:

Proven ability to exceed high-touch executive expectations
Advanced project management and independent ownership
Strong executive presence and communication skills
Strategic thinking and decision-making ability
High accountability with minimal oversight
Cross-functional leadership and influence
Strong organization and attention to detail
Cultural awareness and global mindset
Proactive, innovative, and resourceful
High discretion and emotional intelligence

Qualifications / Selection Criteria:

2+ years of international relocation experience
Ability to provide 24/7 support
Bachelor’s degree or 5+ years of experience in relocation, mobility, or a client-focused service environment
Strong commitment to accuracy, process discipline, and data integrity across all aspects of work
Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment
Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients
Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences
Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority