Client Coordinator - Supervisor

# Client Coordinator - Supervisor (33058)
Fully Remote   
• Atlanta, GA 30305## Overview Salary Range $24.00 - $24.00 Hourly Position Type Full Time## DescriptionA great leader can make all the difference. If you're a collaborative, team-focused people leader who enjoys supporting others, removing roadblocks, and creating an environment where employees can thrive,
** MCMC
* * would love to hear from you about our
** Client Coordinator Supervisor
** opening!

This is a
** 100% remote position
** with a
** Monday through Friday schedule, 8:30am-5:00pm EST.
** Experience working for an
** Independent Dispute Resolution Entity (IDRE)
** and knowledge of the
** Federal IDR/No Surprises Act process
** is a significant plus but not required.

While we'll provide full training on our workflows and processes, we're looking for someone who can bring strong leadership, communication, and coaching skills to help guide a high-performing team.

The
** Client Coordinator Supervisor
** is responsible for ensuring day-to-day operations run smoothly and efficiently while providing overall leadership and direction to the department. This position directly supervises department staff, fosters a collaborative and supportive team environment, and ensures all client inquiries are handled with the highest level of customer service and in compliance with all regulatory and company standards. The ideal candidate is a proactive leader who enjoys developing people, promoting teamwork, and driving operational excellence.
** DUTIES/RESPONSIBILITIES:
*** Prioritize and manage daily workflow to ensure all client inquiries and product lines are completed on time with the highest level of quality and in the most effective and efficient manner possible.
* Ensures the appropriate and equitable distribution of work is maintained in order to achieve daily, weekly and/or monthly goals.
* Create, coordinate and review all monthly client spreadsheets to ensure turnaround times are met.
* Ensures the utilization of all systems and databases for client and/or examinee information is utilized correctly and up to date at all times.
* Responsible to develop ad hoc and/or customized reports as required.
* Maintains daily contact with the QA department regarding workflow and pending report status.
* Ensures all client relationships are maintained and all client specific requirements are met.
* Ensures department compliance of all federal ERISA and/or state mandates is adhered to at all times.
* Promotes effective and efficient utilization of all clinical resources and makes necessary recommendations for improvements to management as needed.
* Ensures all client relationships are maintained and all client specific requirements are met.
* Assists promptly in resolution of any physician and/or customer complaints or quality assurance issues.
* Provides backup to all departmental positions as required.
* Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures.
* Participates in the development and implementation of policies and procedures in order to promote and achieve the most efficient operation possible.
* Attends all management meetings as required.
* Participates in various educational and or training activities as required.
* Perform other duties as assigned.## Qualifications
* High school diploma or equivalent required.
* Minimum of one to three years clerical experience; or equivalent combination of education and experience. Experience supervising in a medical office or insurance industry preferred.
* Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, PowerPoint, Excel, and the Internet.
* Must be able to add, subtract,…