Customer Solutions Manager - North America - Remote
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-10-20
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Business
CRM Systems & Management, Business Systems & Technology Analysis, Client Relationship Management, Business Development
ABOUT SKILLCORNER
Skill Corner is the global leader in AI-driven sports data, delivering automated player and ball tracking from single-camera video, including broadcast, tactical and wide-angle sources. Our computer-vision technology and AI-powered analytics help teams, leagues, federations and agencies make smarter decisions in recruitment, development, performance analysis and team strategy.
Founded in Paris in 2016, Skill Corner operates across football, basketball and American football. Our data covers more than 150 competitions worldwide and is trusted by more than 300 teams, leagues and federations. We are an international, collaborative team united by problem solving, competitive edge, self-awareness, team spirit and a direct, practical approach.
ROLESkill Corner is seeking a Customer Solutions Manager to strengthen relationships and outcomes for soccer/football customers across North America, with responsibility for US accounts within USL, NWSL, NCAA amongst others. You will lead post-sales guidance, proactive analysis, product education and support while partnering with sales colleagues on renewals and expansion.
LOCATIONRemote in the United States positioned for travel across North America. Regular customer travel and occasional visits to Paris are required.
RESPONSIBILITIESLead new-customer and new-product onboarding, education and training.
Create and present tailored analysis that shows how Skill Corner data supports recruitment, scouting and performance workflows.
Help customers integrate data through APIs, analytics tools, templates, dashboards and repeatable processes.
Provide proactive and reactive support, manage competing priorities and coordinate resolution across teams.
Build success plans, monitor adoption and identify risks and expansion opportunities with Business Development.
Collect, organise and communicate customer feedback to Product, Analysis and Marketing.
Create reusable educational content and represent Skill Corner in customer and industry settings.
Fluent English; professional Spanish is also strongly preferred.
Deep knowledge of football/soccer and the North American sporting landscape.
Experience working with sports data and presenting analysis to professional stakeholders.
Excellent written communication, facilitation, time management and problem solving.
Ability and willingness to travel across the region.
Experience in a club, league, federation, agency or sports-technology customer-success role.
Claude, Python and SQL, plus experience with BI tools, APIs or data pipelines.
Knowledge of scouting, recruitment and player-performance analysis in US and Mexican football.
Empathetic, analytical and confident with customers.
Organised, proactive and calm under pressure.
Curious about how customers work and motivated by measurable adoption and outcomes.
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