Consultant,Client Service Delivery Job Chicago Illinois USA,Business

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working

Model:
Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

DUTIES & RESPONSIBILITIES

Completes assigned processes or programs accurately and on time by applying established guidelines and procedures to client service delivery and digital product support activities.

Supports small to mid-sized clients, accounts, or processes while meeting defined service expectations.

Analyzes information and evaluates solutions to resolve problems affecting servicing, implementation, or support activities.

Monitors timelines and communicates updates to support timely delivery of client service work.

Applies understanding of business drivers and client needs to support broader service delivery goals.

Reviews data, documents, and transactions for accuracy and completeness to ensure quality client servicing outcomes.

Contributes to team effectiveness by supporting coordinated service delivery execution.

Builds working relationships to support effective client service delivery and operational success.

Identifies opportunities to improve workflows, servicing processes, or practices to enhance efficiency, service quality, and client experience.

May provide informal guidance to new team members on systems and day-to-day client service delivery work.

Performs all duties according to established policies, procedures and regulatory requirements.

KNOWLEDGE/SKILLS

Expanded conceptual knowledge of principles, practices, procedures, and systems within own job discipline.
Ability to solve problems in straightforward situations by analyzing options and applying technical experience, judgment, and precedent.
Understanding of key business drivers, client service delivery expectations, and how own work supports team, functional, or client objectives.
Ability to influence timelines, expectations, and work outcomes within the function through effective coordination and follow-through.
Strong analytical and organizational skills, with attention to detail and the ability to manage multiple priorities within established guidelines.
Effective written and verbal communication skills for building tactical relationships with peers, immediate managers, clients, and other stakeholders.
Ability to work independently on assigned responsibilities while collaborating effectively with others across the team or function.
Ability to identify process improvement opportunities and support implementation of practical, policy-aligned solutions that strengthen service delivery.
Proficiency with Microsoft Office tools and other job-related systems used to support processes, programs, reporting, and digital product servicing activities.
- #LI-GG1 - #LI-Hybrid

EDUCATION/ EXPERIENCE

Bachelor’s/University degree required. Typical 3+ years of relevant experience. Equivalent experience and any role-specific certifications or licenses may be considered where applicable.

Salary Range:…

Consultant, Client Service Delivery