Consultant - Project & Program Manager

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What you’ll be doing ...As a Customer Success Program Consultant, you'll play a vital role in supporting and executing key initiatives that directly impact customer growth, retention and renewals within our Global Customer Success organization at Verizon Connect. Reporting directly to the Senior Director of Account Services, you'll be instrumental in the day-to-day management of renewals and successful delivery of programs aimed at minimizing churn and growing revenue.

Your work will directly contribute to improving revenue retention, key performance indicators (KPIs) and driving expansion across Verizon Connect What we’re looking for...Program & Project Support:
Assist the Senior Director of Account Services, in the planning, development, and execution of churn mitigation and renewal-focused programs. This includes preparing documentation, scheduling meetings, and tracking action items to ensure program and project execution across the GES organization. Renewal Management:
Track and report on organizational KPIs, providing regular updates on team performance against renewal targets. Project Reporting:
Collect, organize, and analyze data related to churn and renewal initiatives. Prepare regular reports on program progress and performance metrics, highlighting key trends and insights for leadership. Lead investigation into reporting discrepancies and compile resolution progress.  Issue Identification & Resolution:
Proactively identify potential roadblocks or issues within projects and programs, communicating them to the Senior Director of Account Services and assisting in their resolution.

Culture Building - we take our team culture seriously and as a member of the GES team, everyone has a responsibility to participate in culture building events and you may be asked to lead projects or programs to support our employee engagement. You’ll need to have:

Bachelor's degree or four or more years of work experience.

Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

A solid understanding of basic customer success principles and customer lifecycle management.

Proficiency in data management tools including Google Workspace suite, Gong, Gainsight, Salesforce, Staircase, Looker, AWS Quick sights and Smartsheets.

Even better if you have one or more of the following:

Experience delivering business review presentations to executives.

Experience in a B2B SaaS environment.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours
40

Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness…