Client Executive

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, whichdriveus closer to our goals.

At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.

We are looking for a Client Executive to join our team in exploring new frontiers and expanding our external communication about the technical visions and market solutions we are developing. As a Client Executive you willbe responsible forarticulating the status of your client’s current operations as well as engaging in opportunities to offer new business initiatives based on the technical development at Softheon and the needs of our clients.

A successful Client Executive at Softheon will have a passion for understanding software solutions and how they canimpactour client’s current and future operations.

A major focus of this role involves connecting quickly in apoised, and enthusiastic way working cooperatively with and through peoplein order to complete tasks and motivate teams. If you have a knack for understanding people well and using that understanding effectively in motivating and persuading others to act, this is the role for you.

This is NOT a sales role.

Client Relationship & Issue Management

• Develop andmaintaina strong senseof urgency, initiative, and drive to get things done correctly, emphasizing working with and through people in the process.

• Serve as the primary point of contact for clients, managing back-to-back meetings to discuss and prioritize their concerns, open tickets, and enhancement requests.

• Communicate ticket statuses to clients, providing transparency and managing expectationsregardingresolution timelines.

• Identify trends in client-reported issues and collaborate with internal teams to drive process improvements and reduce recurring problems.

Ticket Oversight & Internal Coordination

• Maintain continuous visibility into the internal ticketing system throughout the day, reviewing new tickets for accuracy and priority before triaging them to the appropriate teams.

• Ensuretimelyescalation of complex issues to the Operations team while activelymonitoringprogress and advocating for client needs.

• Follow up on outstanding tickets to ensure resolution aligns with service level agreements (SLAs) and client expectations.

• Act as a liaison between clients and internal teams,facilitatingclear communication and driving issue resolution.

Decision-Making & Leadership

• Make informed decisions under pressure, balancing client priorities with internal workflows.

• Control all aspects of task execution to ensureaccurateandtimelycompletion.

• Oversee client operations using reporting metrics,identifying opportunities for process optimization.

Strategic Collaboration & Reporting

• Participate in and contribute to monthly Executive Steering Committee presentations with client leadership teams.

• Provide insights on ticket resolution trends and…