Senior Client Manager

# Senior Client Manager Atlanta Apply  for this job
* Permanent* Experienced Professionals
* Sales & Client Management & Solution Design
* -en _GBChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.##

About the job you're considering

Capgemini’s Customer Experience practice helps clients reimagine, build and operate AI-enabled customer operations and engagement models across service, sales and marketing. We combine human expertise, industry knowledge, data, cloud platforms, automation and responsible AI to improve customer experience, employee effectiveness, revenue growth and cost-to-serve. This includes:
* Design and transform end-to-end customer journeys that increase engagement, conversion, loyalty and customer lifetime value
* Design AI-enabled operating models and customer engagement strategies across service, sales and marketing
* Modernize and integrate CCaaS, CRM, customer data, marketing automation, knowledge and AI platforms
* Utilize digital insights to personalize engagement, augment employees and improve customer, commercial and operational performance
* Operate and continuously transform customer service, sales and marketing operations through managed services, automation and AIHybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.##

Your role

As a Go-To-Market Leader, you will create, shape and close a pipeline of AI-enabled customer operations and engagement opportunities that drive growth for the CX Practice within Intelligent Business Operations. You will connect CX, sales and marketing operations, data, technology, managed services and commercial expertise to help clients move from fragmented automation and AI pilots to scalable, secure and responsible transformation with measurable business outcomes.

You will:
* Lead clients in redesigning customer operations and engagement models around human expertise, AI agents, automation and intelligent workflows to deliver more personal, proactive and efficient experiences
* Build a sales pipeline of both annuity and project-based opportunities
* Support contact center opportunities across the deal cycle from intake and qualification through solution integration, proposal development and related governance
* Consult with internal stakeholders across industry verticals to engage with existing and new clients
* Create and drive industry-leading, digital-first omnichannel CX and AI strategies that improve customer, employee and commercial outcomes
* Assess client journeys, operations, data and technology to identify high-value use cases for generative AI, conversational AI, agent assist, intelligent automation, analytics and self-service
* Build outcome-led business cases and transformation roadmaps that connect AI investment to measurable improvements in revenue, customer satisfaction, employee productivity, containment, quality and cost-to-serve
* Help clients redesign roles, skills, capacity and change programs as AI reshapes work across customer service, sales and marketing operations
* Recommend sourcing and operating models that balance experience, growth, resilience, control and cost, including the effective orchestration of client teams, managed services, technology partners,…