Child Care Subsidy Navigator

Overview

Child Care Subsidy Navigator (Level I or II) | Charlotte, NC | Full-Time | Hybrid Opportunity

Pay Range:
Level I: $40,750–$43,300 | Level II: $44,300–$47,100

Schedule:

Monday–Friday, 8:00 AM–5:00 PM

Work Model:
Initially onsite; transitions to hybrid (3 days onsite / 2 days remote) upon successful completion of training and demonstrated proficiency in caseload management

Child Care Resources Inc. (CCRI) is a mission-driven nonprofit dedicated to expanding access to high-quality, affordable child care. We support families, strengthen communities, and help children thrive. Join a team where your work directly impacts families’ stability and success.

We are seeking a driven and compassionate Child Care Subsidy Navigator to guide families through the eligibility process for child care assistance programs. This role is essential to ensuring families receive and maintain access to critical child care resources. Level placement is based on education and experience.

• Meaningful work supporting children and families
• Hybrid work option after training
• Collaborative, mission-focused team
• Professional growth opportunities

If you’re passionate about helping families access essential resources and thrive, we encourage you to apply.

• Determine initial and ongoing eligibility for child care subsidy and financial assistance programs
• Manage a caseload of families, including certifications, recertifications, changes, and case closures
• Review income documentation, paystubs, and eligibility materials for accuracy and compliance
• Issue vouchers and ensure services are certified within required timelines
• Support families in selecting eligible child care options
• Provide referrals to community resources and support services
• Collaborate with families, providers, and internal teams
• Maintain accurate and timely case documentation

• Level I:
  Associate’s degree
• Level II:
  Bachelor’s degree in Social Work or a related field
• Strong analytical and documentation review skills
• Ability to manage deadlines and caseloads in a fast-paced environment
• Excellent communication and customer service skills
• Attention to detail and commitment to compliance
• Bilingual skills are a plus

• Health Insurance
• Vision/Dental/Life
• LTD/STD
• FSA
• 401k

Work Remotely Flexible work from home options available