Courtesy Case Manager; Dallas

Courtesy Case Managers are responsible for ensuring a child’s welfare whenever they are removed from their home. They work closely with parents, extended family, and other parties to help children find a permanent, safe place to live. Courtesy Case Managers partner with families and appropriate others in the community to ensure that the therapeutic needs of a designated caseload of children are adequately addressed.

The Courtesy Case Manager will ensure the services delivered both to the child/adolescent and to the family are individualized, appropriate to need, child centered, family focused, culturally competent, strengths based, and goal driven. Specifically, Courtesy Case Managers provide local supervision and services for children and families in other areas of the state.

• Support/Service Delivery
  • Monitors child/youth placement needs and collaborates with the Placement staff as needed.
  • Coordinates regular contact between the child and his/her biological family as appropriate.
  • Participates in meetings and conferences at times and places that are convenient for the family members, as well as everyone involved in the case.
  • Participates in significant case events, meetings, and child/youth updates and meetings.
  • Learns the background of the family and child/youth on each case to strategize how best to support them.
  • Uses tools and training to determine the child and/or parent’s needs and makes appropriate referrals for testing, evaluations, records, or other assessments.
  • Utilizes tools such as Collaborative Family Engagement to identify resources for the child/youth/family and to ensure connections are maintained with individuals the family identifies as important to them.
  • Works collaboratively with other systems (education, health, and justice systems) to improve outcomes for the child/youth and family.
  • Works with children, families, and communities to plan for a child’s permanency. The Case Manager will ensure all work is geared toward positive permanency for the child/youth/family.
  • Supervises activities related to the treatment and needs of children/youth in care through regular home visits and phone calls.
  • Provides ongoing advocacy and support for the child’s educational needs.
  • Transitions children home during reunification services and provides support to the family until the legal case is closed.
  • Attend and actively participate in court hearings about the child and family.
  • Effectively uses work Outlook Calendar as instructed by supervisor/director to reflect daily and weekly tasks.
  • Utilizes effective time management skills and tools to work efficiently and effectively to achieve positive outcomes for children/families.
  • Participates in Child Pending Placement shifts as needed.
  • Participates in on-call rotation and duties.
  • Performs other duties as assigned by supervisor and/or director.
• Communication
  • Provides, at least monthly, updates to the primary case manager.
  • Maintains consistent communication with Primary Worker regarding the youth in our care.
  • Maintains communication with primary case management staff and supervisor to ensure all information received is recorded timely and accurately.
  • Works with foster parents to ensure they have what they need to care for the child/youth. The Case Manager will keep them informed about developments in the case, return phone calls, and ensure the family is aware of how they can assess assistance outside of normal business hours.
  • Interacts with children, clients, families, and communities in a way that reflects commitment from the organization to create and maintain a strong collaborative relationship.
• Growth
  • Assures continuous professional growth and development by:
  • Actively participates in individual and/or group supervision and staff meetings.
  • Attends…