Design Director, Embedded Creative Studio; Remote San Francisco, CA

Design Director, Embedded Creative Studio (Remote)

Established in 2004,
OLIVER is the world’s first and only specialist in designing, building, and running bespoke in‑house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As part of The Brandtech Group
, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Role:
Design Director, Embedded Creative Studio

Location:
Remote (North America)

We're pairing craft with AI velocity—and we need a Design Director to lead it.

We're launching an embedded, ai‑native creative studio for Service Now, one of the world’s most influential B2B tech brands—a global platform company serving 85% of the Fortune 500. This isn’t a traditional agency setup.

You'll be leading a high‑output creative studio that operates as a seamless extension of the client’s internal global brand team. Your mission: to scale their vision with relentless craft and speed. That means taking hero campaigns, brand R‑systems, and creative playbooks—and turning them into flawless assets across regions, channels, and formats.

You'll direct a multi‑disciplinary team, set the bar for quality, and ensure that every piece of work—whether it’s a flagship moment or a localized event—feels unmistakably on‑brand. If you’re energized by the idea of combining creative excellence with operational rigor, and you thrive when empowering teams to do their best work at scale, we’d love to talk.

• Lead and elevate the creative team—while rolling up your sleeves
  You'll direct a multi‑level team of creatives—developing their skills, sharpening their output, and fostering a culture of craft and excellence. You'll also be hands‑on: contributing to concepting, building on ideas, and executing work alongside the team. You'll be coach, conductor, and contributor—a strategic thinker who can elevate the work and deliver it, ensuring the team operates at maximum efficiency and creativity from day one, leveraging the latest GenAI tech stack, while building for a future‑state of global studio expansion and scale.
• Own quality from brief to delivery
  You'll manage, review, and audit all creative work to ensure it meets the client’s exacting standards. That means running internal critiques, tightening executions, and being the final eye on everything before it goes out the door.
• Be the brand guardian
  Every asset that leaves the studio—whether it’s a homepage hero or a regional social post—needs to feel authentically on‑brand. You'll ensure that all design collateral is faithful to the client’s guidelines, voice, and vision.
• Partner with leadership to deliver seamless client service
  You'll work closely with the OLIVER Business Director to ensure the studio runs smoothly, timelines are respected, and the client always feels supported. You're not just managing creative—you’re managing the relationship and the experience.
• Flex with the pace
  This is a high‑volume environment. You'll need to organize and prioritize workloads effectively, especially around tight deadlines, and stay nimble when demands shift or urgency increases.

• Inspire your team to consistently push for excellence
• Create an environment where people want to do their best work
• Hold team members accountable to high standards

• Lead internal reviews before problems surface
• Actively seek feedback from internal and client‑side stakeholders
• Course‑correct work before it goes off‑brand or off‑brief

• Believe in better, not just more
• Demonstrate impeccable taste and creative judgment
• Stay curious about (or fluent in) how AI can scale excellence without sacrifice
• Use AI as a tool to elevate craft and accelerate delivery, not as a…