Senior​/Principal Content Designer; ACF

United States

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today’s digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters.

At Skylight, content designers work on cross-functional teams to strategize and advocate for user-centered content practices, plain language, and inclusivity, all while delivering on business objectives. The work can range from a standalone piece of content, to supporting an end-to-end service journey. Content designers also help design content governance strategies and workflows in a user-centered context.

• Improve government services by tailoring pertinent information to the needs of their users
• Research, edit, write, and organize content describing government programs and initiatives
• Write clear, usable, and accessible text in plain language
• Set the tone for content and develop a unified voice
• Test content with users and make adjustments based on user feedback
• Offer recommendations on how to deliver a consistent, sustainable and standards-driven content strategy across projects, services, and products
• Plan and facilitate content strategy workshops and brainstorming sessions

• Able to advocate for the value of a content-driven approach through actions such as training and guiding your team and stakeholders on content design best practices
• Can think strategically about the role of content, including how it impacts the overall business and how users experience a product or service
• Able to take an evidence-based, decision-making approach to content design through actions such as testing your hypotheses with users
• Able to apply best practices for writing user-centered content, from producing microcopy to defining content standards and style guidelines
• Possess or able to acquire basic tech skills, such as editing website content directly using markup languages (e.g., HTML)
• Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
• Passionate about creating better public outcomes through great government services
• Ability to travel for work from time to time

• Prior experience working in the civic tech space
• Experience working in a remote-team environment

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S. now and in the future without sponsorship.
• As a government contractor, you may be required to obtain a public trust or security clearance.
• You may be required to complete a company background check successfully.
• Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.

This is a full-time, exempt position.

This is a fully remote position.

We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Content Designer at Skylight, the current salary ranges are as follows:

• Associate Content Designer: $90,000–$125,000
• Content Designer I: $120,000–$140,000
• Content Designer II: $135,000–$160,000
• Senior Content Designer: $150,000–$185,000
• Staff Content Designer: $170,000–$203,000

Your well-being is important to us, so we focus on supporting you in a variety of ways:

• Medical insurance, dental insurance, vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA, healthcare FSA, health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
• Up to…