REMOTE Contingent - Content Developer

Employment Type

Full time

Remote based opportunity
Contingent role - not benefit eligible

This role supports the creation, organization, and lifecycle management of HR knowledge content. This role plays a key part in capturing subject matter expertise, developing user-friendly knowledge articles, and ensuring content is optimized for discoverability within platforms like Workday Help. The consultant will work closely with HR Centers of Excellence (CoEs), LMS teams, and Communications to ensure content is accurate, engaging, and aligned with Trinity Health’s standards.

This role supports the creation, organization, and lifecycle management of HR knowledge content. This role plays a key part in capturing subject matter expertise, developing user-friendly knowledge articles, and ensuring content is optimized for discoverability within platforms like Workday Help. The consultant will work closely with HR Centers of Excellence (CoEs), LMS teams, and Communications to ensure content is accurate, engaging, and aligned with Trinity Health’s standards.

• Manage and maintain knowledge articles within Workday Help and other platforms.
• Ensure content is properly tagged, categorized, and optimized for searchability.
• Monitor and update articles to reflect changes in policies, procedures, and organizational needs.

• Collaborate with HR subject matter experts (SMEs) and CoEs to gather accurate information.
• Document HR processes, policies, and procedures in a clear and structured format.

• Write clear, concise, and user-friendly articles, guides, and FAQs using plain language.
• Structure content to enhance readability and accessibility for a diverse audience.

• Apply consistent formatting, tone, and structure across all knowledge assets.

• Develop and incorporate multimedia assets such as PowerPoint-based videos and Sunday Sky content.
• Collaborate with design and video teams to enhance content engagement.

• Support the creation of training materials and learning resources.
• Partner with the Communications team to ensure alignment with Trinity Health’s communication standards.

• Oversee the full lifecycle of content: creation, review, approval, publishing, and retirement.
• Conduct regular audits to ensure content remains current, relevant, and accurate.

• Bachelor’s degree in communications, Knowledge Management, or related field.
• 3-5 years of experience in knowledge management, HR communications, or content development.
• Experience managing content in Workday Help, Service Now or similar knowledge platforms.
• Familiarity with LMS tools and content lifecycle best practices.
• Experience with multimedia tools (e.g., PowerPoint, Sunday Sky, video editing software).

• Experience in a healthcare or HR environment.
• Knowledge of adult learning principles and instructional design.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.