UX Writer (USA Remote

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world:
Turnitin Feedback Studio, Clarity, Originality, Gradescope, Exam Soft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Turnitin is a pioneer in education technology with its roots in academic integrity, delivering flexible assessment solutions to higher education institutions, high schools, and graduate programs. With the broadest and deepest applications of AI for education, Turnitin is building innovative new products for the next decade of education. We are seeking an experienced researcher to help us increase our velocity in delivering knowledge, products, and capabilities that help educational institutions empower student outcomes with academic integrity.

As a UX Researcher, you will be responsible for creating clear, user-centered product content and contributing to content decisions across the end-to-end product development process. You will collaborate closely with product and engineering partners as well as the cross-functional UX team.

To succeed in this role, you must have a solid foundation in UX and technical writing practices and be able to connect content decisions to user needs, product goals, and business outcomes. You thrive in a collaborative, fast-paced environment where requirements can change. Our environment requires good judgment, knowing when to move quickly with clear, practical content and when to spend more time exploring, testing, and aligning on the right content approach.

A day in the life:

The UX Writer will work closely with designers, researchers, product managers, and other stakeholders on a day-to-day basis. They will write, review, and refine product content across the user experience, from interface copy and onboarding to product guidance. They will use user experience outcomes, product context, and content principles to make complex experiences clearer, more consistent, and easier to use. They will work closely within the UX Writing team, where every work day is full of collaboration, curiosity, and shared commitment to creating meaningful product experiences.

• Write clear, concise UX copy for product experiences, including UI text, error messages, and onboarding.
• Create and improve user guidance and release notes
• Collaborate with UX Designers and Product Managers throughout the design process, offering copy and content feedback from early concepts through delivery.
• Apply UX writing principles, style guidance, accessibility considerations, and user research to your content decisions.
• Explain the reasoning behind content choices to stakeholders clearly and confidently.
• Manage project-level feedback loops with stakeholders and respond constructively to feedback.
• Use Jira to track, prioritize, and deliver work within a structured sprint process.

• Bachelor’s degree in English, Writing, Technical Communication, Human-Computer Interaction, UX Design, Linguistics, Communications, Education, or a related field, or equivalent practical experience.
• 2–7 years of industry experience in UX writing, technical writing, or related fields (e.g., education, communications, product management)
• Proven experience writing and improving user-centred product content, including interface copy, guidance, onboarding, and other content that supports clear, usable product experiences
• Strong writing skills, with excellent grammar, spelling, punctuation, and attention to detail.
• Ability to balance multiple project work tracks across different product surfaces
• Demonstrated ability to transform data-driven insights into actionable content recommendations that directly influence product decisions
• Confident working with multiple stakeholders asking good questions and managing feedback.
• Experience working with project tracking tools such as Jira and working in an Agile methodology setup.
• A strong writing portfolio that demonstrates multiple methods and approaches to writing along with the tangible outcomes and impact of the work.

• Experience working with CMSs such as Zendesk and creating…