Content Creator, Senior Associate | C&O Associate Insight, Media, and START Team

Content Creator, Senior Associate | C&O Associate Insight, Media, and START Team

We're doing amazing things across Retail Bank and continue to make progress on Making Banking Surprisingly Easy. We're offering our customers stress-free products of everyday banking (360 is everywhere), we're creating a differentiated digital experience (top-rated app, amazing Ambassador tools), we're progressing on our location strategy (we now have 68 Cafés open across the country), our Ambassadors are delivering our brand experience across the footprint regardless of whether a customer is in a Branch or Café (they’re here to assist and support our customers and communities—NOT sell), and we're telling our story to the nation (Jeremy “The Bank Guy” is a household name).

We, the Associate Insight, Media and START (AIMS) Team, provide simple, compelling, engaging communications and multimedia experiences, as well as resources empowering our Branch and Café Ambassadors with the knowledge they need to help our customers succeed—all in the spirit of collaboration, style, grace, and fun! With dedication to the Ambassador, creation of a consistent and legendary customer experience, well-managed curation, and inclusive sharing of knowledge, we help Ambassadors feel supported, connected and included.

As a Sr. Content Writer, you’ll be part of a smart, creative and talented team responsible for crafting and writing effective communications that inform, compel and deliver excellence to our Ambassadors and associates. You’ll play a key role in the formal copywriting, drafting and formatting of communications impacting bank operations and Ambassadors’ day-to-day, along with the bank’s bottom line. You’ll be at the forefront in this position, you’ll contribute immediately through writing, while strengthening your collaboration and influencing best practices.

The ideal candidate is a master of their craft, a versatile writer who writes equally as compelling and effective copy for technical and operational resources as they do marketing, long-form stories, and creative intent. The desired experience and skill set for the ideal candidate includes:

• You have a keen eye and discernment as to what to say and how to say it. You’ve got a strong grasp on the importance of how information is organized and arranged for consumption/recall based on a variety of learning styles—striking the right level of detail for the audience.

• You’re a natural editor and journalist. You notice grammatical errors and are comfortable editing and making recommendations to other copywriters. You can curate a story grounded in our business and strategy, and deliver it in a compelling narrative.

• You juggle multiple tasks masterfully while delivering great results. There’s always something going on and, when there’s not, you can find something else to do. We’re looking not only for someone who can tackle what we can see—we need someone with the foresight to peek around corners and come up with new ideas to stop problems before they start. We’re inherently entrepreneurial, which means we’re never without multiple projects in flight.

• You take pride in your work. We may work in the Home Office, but the Branch and Café resources and environment are a direct result of our dedication. We strive for excellence.

• You’re able to communicate across different audiences. You have excellent written and verbal communication skills. We work with varying levels of leadership, responsibilities, departments, and industries. It’s imperative you know your audience and can wear many conversational hats. The ability to influence across and up is key to success in this position as you’ll be collaborating with various partners across the team and all of Retail Bank on a day-to-day basis.

• You’re no stranger to editorial style guidelines. You’re obsessed with accuracy and possess strong writing skills and a command of our brand voice (i.e. clear, concise, personable, friendly and accurate).

• You’re digitally savvy. You know more than copy and paste keyboard shortcuts, and easily learn and employ new applications and techniques for the benefit of the…