Content Designer, Investing Jobgether On-site — ago

Accountabilities:

• Serve as the content design voice for investing experiences, making complex concepts such as options, margin trading, predictions, perpetuals, and futures understandable without oversimplifying them.
• Write, edit, and structure product content that supports both first-time investors and experienced traders.
• Partner closely with product managers, designers, and engineers from the earliest stages of major initiatives to shape product direction, positioning, and user experiences.
• Influence product decisions through content strategy, user-centered thinking, research, and clear communication.
• Use AI throughout the product lifecycle, including research, prototyping, experimentation, and code changes, to increase productivity and impact.
• Develop content standards, reusable patterns, templates, workflows, and guidelines that enable teams to create consistent, high-quality experiences.
• Identify opportunities to automate content processes and scale content production while maintaining quality and consistency.
• Mentor and coach other content professionals and share effective practices, techniques, and approaches across the organization.
• Collaborate with Marketing, Brand, Legal, and Compliance teams to ensure consistent messaging across customer touchpoints.
• Balance strategic thinking with hands-on execution, moving quickly when appropriate while maintaining attention to critical details.
• Help evolve content design practices as product needs, technologies, and customer expectations change.

• 7+ years of experience in content design, UX writing, or a closely related discipline at a senior or staff level.
• Demonstrated ability to learn complex or unfamiliar subject matter and develop sufficient expertise to communicate it clearly to others.
• Experience using AI to increase individual impact, improve workflows, or empower other team members.
• Experience creating content standards or integrating product content best practices and guidelines into a design system.
• Strong strategic thinking combined with the ability to execute detailed content work independently.
• Ability to manage multiple competing priorities, work across different contexts, and make thoughtful decisions at speed.
• Experience mentoring, coaching, or empowering other professionals through knowledge sharing and best practices.
• Strong collaboration and listening skills, with a user-centered approach to understanding and solving customer problems.
• Experience partnering with Marketing, Brand, Legal, and Compliance stakeholders to deliver consistent and unified messaging.
• Strong writing, editing, communication, and storytelling skills.
• Portfolio containing at least three case studies demonstrating how writing and design improved user experiences and contributed to business outcomes.

• Top-tier health benefits and life insurance.
• Long-term group savings plan with employer matching.
• 20 vacation days per year.
• 4 wellness days per year.
• Unlimited sick and mental health days.
• Ability to work outside Canada for up to 90 days per year.
• Employee resource groups supporting diverse communities and employee connection.
• Fully remote work options across the United States.
• Opportunity to collaborate with a distributed team of talented, curious, and driven professionals across North America.
• Exposure to innovative financial products, AI-powered workflows, and evolving digital product practices.
• Opportunities for professional development, mentorship, and meaningful influence on product strategy.