Franchise Success Manager; Remote – Chicago Area

Franchise Success Manager (100% Remote – Chicago Area Preferred)

Chicago

We’re looking for a Franchise Success Manager who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed. In this role, you’ll build trusted relationships with our franchise owners while working closely with colleagues across marketing, training, and operations.

The day-to-day involves connecting with franchise owners, understanding their needs, and coordinating support. You’ll also review marketing initiatives, organize training sessions, and assist with operational rollouts. Over time, you’ll grow your expertise to guide franchisees with confidence.

This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset.

• Serve as a trusted point of contact for franchise owners, building strong relationships
• Champion and coordinate requests with internal marketing, training, and operations teams
• Provide responsive, empathetic support and follow-through on client needs
• Contribute to projects such as training programs, marketing reviews, and process improvements
• Deepen your knowledge of our systems and processes to provide more direct guidance over time

• Friendly and empathetic with strong people and communication skills
• Natural leader with a drive to grow professionally and personally
• Quick learner, organized, and persistent in getting things done
• 4+ years of experience collaborating with cross-functional teams (marketing, training, or operations)
• Experience in client success roles while collaborating with cross-functional teams

• Collaborative, inclusive culture built on respect and growth
• Career development and advancement opportunities
• A team that values working hard, having fun, and celebrating success together