Temporary Customer Service Professional

Position: Temporary Customer Service Professional I
** Starting pay range $19.75 - $23.00/hour depending on experience and location. HR will reach out and provide specific information.*
* ** This is a non-benefited role
*** High school diploma or equivalent
* Proficient PC skills and an ability to navigate multiple applications while on calls.
* Ability to apply mathematical concepts and calculations.
6 months of customer service call center experience;
** or
* * 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact;
** or
* * equivalent combination of education and experience.
* Excellent multitasking skills under pressure.
* Resilience, patience and a positive attitude in the face of challenges.
* Clear, concise and empathetic demeanor while responding to inquiries and requests.
* Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs.
* Sound decision-making and flexibility in a fast-paced environment.
* Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
* Equally comfortable collaborating with a team and working independently.
* Ability to handle sensitive and confidential information with discretion.
* Preferred: knowledge of medical terminology and coding.
* Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
* Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
* Roll up your sleeves and do the necessary research to find answers when you don’t have them.
* Bring a positive and professional approach to providing every caller with accurate, compliant information.
* Tailor your communications to meet each caller's unique needs.
* Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
* Prioritize caller satisfaction while representing Cambia’s mission and values.
* Seek opportunities to collaborate and improve your skills through feedback and learning.

The starting hourly wage for this job is $19.75 - $23.00/hour, depending on candidate's geographic location and experience.
** This is a temporary position and, as such, is not eligible for benefits.
**** About Cambia
** Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

At Cambia, you can:
* Work alongside diverse teams building cutting-edge solutions to transform health care.
* Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
* Grow your career with a company committed to helping you succeed.
* Give back to your community by participating in Cambia-supported outreach programs.
* Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5

Mb and a minimum download speed of 10 Mb.We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email C Information about how Cambia Health Solutions collects, uses, and discloses information is available in our .Everyone is a health care consumer deserving of a simpler, more personalized experience.  is transforming the health care system to revolve around people. For over 100 years we’ve designed people-first health solutions rooted in the nation’s first health plan, a loggers’ wage pool established in the Pacific Northwest.

Today that pioneering spirit aligns our family of over 20 companies, including 4 not-for-profit  serving over 3 million Americans.

Cambia blends data science with a compassionate human perspective to anticipate people’s needs, and empower them to make smarter health care choices..###
* Information about how Cambia Health Solutions collects, uses, and discloses information is available in our .
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