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E-Commerce Customer Experience Specialist - Work From Home
Remote / Online - Candidates ideally in
Mount Prospect, Cook County, Illinois, 60056, USA
Listed on 2025-12-19
Mount Prospect, Cook County, Illinois, 60056, USA
Listing for:
Shoe Sensation
Full Time, Remote/Work from Home
position Listed on 2025-12-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
[Customer Service / Remote] - Anywhere in U.S. / Flexible hours / Competitive pay / Medical, dental & vision / 401k match / PTO / Equipment provided - As an E-Commerce Customer Experience Specialist at Shoe Sensation, you will:
Manage and respond to customer inquiries and concerns via email, phone, and live chat;
Monitor and track customer orders, returns, and exchanges;
Collaborate with various departments to ensure timely resolution of customer issues;
Provide exceptional customer service and strive to exceed customer expectations;
Continuously review and improve existing processes to enhance the overall customer experience;
Maintain accurate and detailed records of customer interactions and transactions.
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