Customer Success Manager

Flow Path is looking for their first Customer Success Manager to join our team. El numero uno.

As a Customer Success Manager, you will be “delighting” customers every step of their onboarding journey through their lifetime as a customer. You will help create an invaluable customer experience and serve as an advocate for our customers, voicing all needs, requests, and suggestions.

The right candidate will:

• Be able to passionately explain how Flow Path can make an impact for our customers’ businesses and make them operational heroes within their organization
• Analyze client usage and integrate insights into a tailored success plan for our diverse customer base
• Learn fast, and be quick on their feet in a fast-paced environment
• Become an expert on facilities and operations
• Develop a thorough understanding of setting up and troubleshooting Flow Path FM Platform
• Help clients investigate technical challenges
• Be the go-to resource to ensure clients have the best possible experience with our platform
• Manage the Help Center to help clients find answers when they need them
• Effectively communicate with customers via chat, email, or phone to provide prompt technical support
• Be passionate about making our customers happy
• Be open to “wearing multiple hats” with a readiness to support all members of the Flow Path team - flexibility is key for this role!

What it take to be a rockstar in this position:

• Positive, supportive, and self-starting
• Gritty and persistent
• Highly organized and extremely detailed oriented
• You play well with others
• Ability to prioritize & multi-task with exceptional time-management skills
• You are curious and will ask questions to get to the heart of the matter
• Strong interest in technology and/or software
• Genuine passion for helping others reach their goals
• Adaptable and energetic team player
• Willingness and desire to learn and grow quickly in a startup environment
• Requirements:
• Excellent written and verbal communication skills
• Background in establishing and building lasting customer relationships and/or customer support experience
• Strong analytical and critical thinking skills
• Proficient in Google Suite (Docs, Sheets, Slides)
• Education:
  
  As little or as much as it takes to do the job

INCREDIBLE BENEFITS

• No Vacation Tracking (you take vacation whenever you want — no need to keep track)
• Health, Dental, and Vision Insurance
• Casual dress all-day, everyday
• Ask us about Frank, Porter, and Beau
• 401K
• Flexible work from home days