Associate – Operations

For over 90 years, Allstate has been dedicated to protecting families and their belongings from life's uncertainties. The company has consistently led the industry in innovation, from safety advocacy to advanced pricing methods, telematics, and digital protection solutions.

The Associate – Operations role involves managing high-volume inbound calls and delivering exceptional customer service for property damage claims. This position supports borrowers and contractors by guiding them through the claims process, resolving inquiries, and ensuring timely disbursement of claim funds.

• Assist with borrower follow-ups and help desk queries
• Maintain schedule adherence, attendance, and availability standards
• Update records and systems accurately
• Handle inbound calls from borrowers, contractors, and insurance adjusters
• Deliver precise and timely customer service to ensure high satisfaction
• Work on claim packets during low call volumes

• High School Diploma or GED (Preferred)
• 0–2 years of relevant experience (Preferred)
• Combination of education and experience may be considered

• Answering telephones
• Customer service and resolution
• Client-facing communication
• Property damage claim handling
• Quality control
• Voice communications

Hybrid – Combination of in-office and remote work days.

Allstate is committed to creating an inclusive workplace where all employees feel respected and valued. The company prohibits discrimination based on various personal attributes and complies with applicable laws regarding fair employment practices.

• Quality Control
• Customer Service
• Service Delivery
• Answering telephones
• Customer service resolution
• Client-facing communication
• Property damage
• Voice communications
• Consumer protection
• Customer care

• High School Diploma or GED preferred; equivalent combination of education and experience considered

Allstate Corporation is one of the largest publicly held personal lines property and casualty insurers in the United States. Founded in 1931 and headquartered in Northbrook, Illinois, Allstate’s mission is to protect people from life’s uncertainties with a wide array of insurance products, including auto, home, renters, and life insurance. The company is widely recognized for its iconic slogan, “You’re in good hands with Allstate.”

With over 54,000 employees and agency owners, Allstate serves millions of customers across the U.S. and has a strong reputation for financial stability and customer service. The company is also actively investing in technology and digital transformation to enhance customer experience and streamline claims processing. In recent news, Allstate has made significant strides in expanding its digital insurance offerings and sustainability initiatives, reflecting its commitment to innovation and corporate responsibility.

Insurance Financial Services Risk Management