Hotel Department Advisor

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

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Are you passionate about travel and dedicated to providing exceptional customer service? This is a great entry level position for those who have an interest working in the travel agent industry. Hotel Department Advisors are responsible for handling AmTrav’s highest level of service to ensure our travelers' critical issues get resolved in an efficient and timely manner. This is a back office position, you will not be working with clients directly, you will be working with hotels and other vendors to ensure passenger needs are met.

A successful candidate will use communication skills and teamwork to deliver optimum and personal service and achieve high customer satisfaction, as well as develop strong relationships with vendors. This position is heavily based around managing multiple accounts, timelines, and juggling priorities.

• Making a lot of outbound calls
• Request of folios – calling hotels to request receipts
• Contacting accounts for updated payments – calling passenger or admin. For updated credit card information
• Send multiple pre-authorization forms per day – creating pre-pay forms and on-line virtual cards
• Assist with credit card reversals – calling hotels to reverse cards charged

• Experience working in travel is a plus but not a requirement
• Spanish speakers a plus but not a requirement
• Strong communication skills (both oral and written) and can actively listen and empathize with clients
• Comfortable in a coaching environment that stresses skill development (empathy and performance)
• Ability to sit and work at a computer for longer periods of time
• PC proficiency with various Windows applications
• The ability to work well with minimal supervision in a high-volume environment
• Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
• Successful experience in achieving specific performance goals and objectives
• Have an excellent work record and are eligible for rehire with previous employers

We respect work-life balance and offer flexible schedules in addition to competitive salaries. Our fantastic benefits include:

• Work from home
• Competitive health, dental, accident, and life insurance plans
• Paid time off
• Paid maternity/paternity leave
• 401K match
• IATAN Travel Agent membership with discounts on travel worldwide

Hourly rates start at $18 - $20, with potential increases based on experience. Weekend bonuses are available after 6 months, along with ample opportunities for salary growth within our multi-tier support team.

Once you have completed training you will be moved into your permanent shift.

• 12pm-9pm Monday, Tuesday, Thursday, Friday, Saturday 9am-6pm OFF Wed/Sun

New hires will be required to work a Saturday or Sunday as…