HR Call Center Representative *REMOTE

Employer Industry: Technology

• Salary up to $21.00/hr
• Contract position with potential for extension
• Comprehensive benefits including medical, dental, vision, and 401(k) retirement plan
• Work remotely from anywhere in the U.S.
• Opportunity to be part of a mission‑driven team focused on employee support and satisfaction
• Flexible schedules, which may include one or both weekend days

• Take ownership of employee contacts, ensuring each inquiry is resolved with a high degree of problem‑solving and customer service
• Handle inquiries via phone, chat, and email as the first point of contact for Leave, Disability, and HR‑related questions
• Utilize available documentation to resolve inquiries holistically and elevate when necessary
• Build customer trust through empathetic and personalized conversations, adjusting case‑management plans as needed
• Collaborate with partner teams to address process changes and resolve cross‑functional issues

• Minimum of 3 years of recent customer support experience in a call‑center setting
• Strong communication skills and ability to demonstrate empathy
• Proficiency in computers with the ability to research information effectively
• Proven ability to manage confidential employee information and adhere to strict data privacy standards
• Detail‑oriented with strong organizational and problem‑solving skills

• HR knowledge and experience
• Ability to adapt to constantly changing workloads and manage multiple priorities
• Experience dealing with customers and demonstrating exceptional empathy skills

  #Technology #Remote Work #Customer Service #HRSupport #Career Opportunity

  We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.