CashNetUSA Customer Service Representative; Remote

Employer Industry: Financial Technology

• Hourly rate of $17.00, with potential for bonuses
• Health, dental, and vision insurance, including mental health benefits
• 401(k) matching plus a Roth option for U.S. based employees
• Paid time off (PTO) and paid holidays
• Opportunities for employee recognition, charitable matching, and volunteer days
• Fully remote position with potential in-office work Tuesday through Thursday for collaboration

• Respond to incoming customer calls, addressing questions and providing service
• Manage and respond to customer inquiries, fulfilling requests, and educating on products and services
• Handle tasks related to payment processing and account-related matters to enhance customer experience
• Uphold exceptional customer service standards through effective communication
• Maintain accurate customer account information

• Prior call center experience is a plus, with a background in fast‑paced customer service environments
• Exceptional communication and active listening skills
• Proven ability to thrive in a high‑volume environment with adaptability and multi‑tasking skills
• Comfortable utilizing new technology and excelling in a remote work environment

• Experience in a customer service role within a financial services context
• Familiarity with payment processing systems or financial products

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.