Account Manager

About Energy CX:

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.
Why Energy CX?

• Recession proof industry
• Entrepreneurial and ambitious culture with a great team oriented environment
• Fastest growing energy broker in the country
• Recognized by Fortune and Great Places to work US
• Named on Inc 5000's list of America's fastest growing companies

Compensation

• Year 1 Expected Earnings → $80,000-$120,000

Title: Account Manager

Energy CX is rapidly growing its customer success team and is looking for professionals with a proven track record of success.
About this Job

We are looking for customer-facing individuals who will be responsible for renewing our existing customers and strengthening the relationship. Given that this is a growing team we are looking for an individual who is comfortable in a dynamic environment.

The person for this job is a relationship builder and excellent communicator. Energy CX believes in obsessing over the customer experience. We are looking for people who understand the importance of this innately, and get excited about making customers happy.
Objectives of this Role

• Renew customer accounts (Increase net revenue, minimize churn)
• Provide customer deliverables to enhance informed decision making (Minimize turnaround times)
• Entertain clients through in-person events (Dinners, sporting events, etc.)

To be successful in this role you are:

• Eager to learn about a complex industry and new customer base (prior experience in the industry is a plus)
• Self-motivated, open to feedback and exceeds expectations
• Highly resourceful and ability to multitask
• Adaptable and open to change

Daily and Monthly Responsibilities

• Constant communication with customers
• Fulfill all client deliverables
• Being an energy expert to help advise clients accordingly
• Renew accounts

Skills & Qualifications

• 2+ years of professional customer success experience (salary depends on experience)
• Proven track record of success in their previous role
• Customer-centric mindset: prioritize customers, be proactive
• Communication skills: build relationships, listen actively, show empathy

ECX Benefits

PTO

• 15 days but highly flexible
• All major holidays
  • Half day on the Wednesday before Thanksgiving
    • Thursday & following Friday fully off
  • 12/24 - 1/2 Company break (Subject to be longer, but at minimum, all employees can expect this time off)

Insurance

• Health - We cover 50% of your monthly premium cost
• Dental - We cover 50% of your monthly premium cost
• Vision - We cover 50% of your monthly premium cost
• Basic Term Life & AD&D insurance policy
  - We cover 100%

401(K)

• Employer match 20% of total contribution on up to 5% of salary

Additional

• Work from home on Fridays
• 20 work from home days per year (in addition to WFH Fridays)
• Wednesday catered lunches
• Gym membership at on-site gym facilities
• Frequent company events

Energy CX Company Culture

Our culture is not for everyone. It is designed for people who want to grow fast, take ownership and raise the bar every day.

At Energy CX, we don't just work-we challenge each other to solve hard problems, innovate boldly and keep improving. We believe in personal growth, extreme accountability and building a team of exceptional people who push one another to be better.

We live by The Four Forces of Innovation - the levers that power innovation at scale:

Higher Standards - Raise the BarExcellence isn't reserved for launches or headlines. It's how we communicate, plan, and follow through.

We value ownership, prioritization, focus, discipline, effective communication, action, efficiency, resourcefulness and maximizing value.

Innovate It - Think DifferentlyInnovation isn't about flashy ideas, it's about taking on new challenges and outgrowing what no longer serves. At Energy CX, we are experimenting constantly and building what the customer actually needs-especially when it breaks what came before.

We value curiosity, experimentation, collaboration, bold thinking, long-term vision, customer centricity and simplicity.

Continuous Growth - Better Every Day

Growth is not…