Remote Client Service Representative

Better Life Plans is seeking a compassionate and responsible Customer Excellence Team Member to help answer questions related to consumer debt and creditor lawsuits. Individuals should possess a strong attention to detail and be able to work both independently and as a team. If you are looking for a rewarding position with a great work environment, and a company where helping people on a daily basis is what we do best, then this is the place for you!

• Take incoming telephone calls from customers.
• Make outbound calls to customers, providing updates and answering questions.
• Respond appropriately to customer objections and questions.
• Deliver accurate descriptions of products and/or services to customers.
• Navigate computer systems to properly assist the customer and locate customer data or other electronic information.
• Record each call by accurately documenting statuses and comments in the CRM.
• Resolve problems for clients.
• Work closely with other departments to request and provide assistance as necessary.
• Maintain a high level of service with customers and meet performance targets.
• Develop and maintain productive working relationships with team members.
• Strong attention to detail is a must.

Required

• High School Diploma or GED.
• Communicate both verbally and in written format at a high level.
• Exhibits a passion and commitment to great customer service by consistently delivering excellent service to every customer.
• Intermediate skills in MS Office Suite of applications, including Microsoft Word and Outlook.
• Able to multi-task and focus on several responsibilities at once.
• Strong attention to detail.
• Able to work independently with little direct supervision.
• A strong sense of accountability and executing assignments at the highest level.
• Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form.

Preferred

• 2+ years in a call center, retail, or other customer-facing role.
• Experience in FDCPA guidelines.
• Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.
• General knowledge of Microsoft Windows and Outlook.
• Bilingual speakers encouraged to apply.

• Medical, Dental, and Vision Insurance, plus other voluntary employee-paid benefits, following 30 days of employment
• Company-Paid Benefits, including Short-Term Disability, Long-Term Disability, Life and AD&D Insurance (1x annual covered earnings up to $50,000)
• Financial Well-Being, Employee Assistance, and Caregiver Support Programs
• Adoption Assistance Program
• 401(k) with employer match
• Paid Time Off (PTO), in accordance with the Company’s accrual schedule and PTO policy
• Floating Holiday and 9 Company-Paid Holidays, in accordance with Company policy
• Insperity Training and Development

Anticipated start date: 03/16/2026

Full Time;
Non-Exempt role

Schedule:

Monday through Friday - 9:00am - 5:30pm EST
Pay Cycle:
Weekly
Hourly pay rate - $15.00 per hour

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.