HR Representative

Overview

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA. We have 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL

PURPOSE:

The Representative performs administrative and support services to Ross associates during their leave of absence (LOA) to ensure quality administration and associate experience in accordance with laws and Ross policies. Daily tasks include responding to inquiries, updating and processing leaves, data entering in the People Soft and Service Now systems, processing the LOA Inbox, checking LOA 800# voicemail, reviewing and processing of the Pay and Benefits Form, communication with business partners, and other tasks to ensure smooth and efficient processing and a high level of customer service.

Communicates with management, associates, and other business partners by phone and email to assist and complete various LOA requests and tasks. Focus on customer service, professionalism, job execution and teamwork.

The base pay range for this role is $22.69 - $32.79. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Leave of Absence Administration:

• Uses systems such as Service Now, People Soft, Sedgwick Via One, Ross's case management system and Excel to process leave of absence transactions including uploading and entering leave approvals, denials, benefit elections, and other data in People Soft, making adjustments and corrections if necessary, generating new cases and letters, managing and responding to emails and voicemails.
• Support and communicate with all levels of Associates at all locations including Stores, Corporate, Buying Office and Distribution Centers.
• Communicate with vendors and internal partners (Payroll, Benefits, HR Services, etc.) to ensure smooth administration and respond to inquiries.
• Provide customer service to associates and other clients who have questions.
• Explain Ross policies to associates regarding LOAs in various states and locations, ensure they know where to locate policies and procedures in the future.
• Gather critical data as requested (case notes, LOA dates, etc.) to support the company in its compliance efforts and defense of legal matters; assist in responding to Legal holds.
• Provide reporting to help track and monitor the work of the Department.
• Cross-train and provide backup and support to other LOA team members.
• May assist in evaluating leave of absence training and/or process improvements.
• Personal development to include staying abreast of changes in company, state and/or Federal guidelines, current on company training, and proficiency in systems and institutional knowledge.
• Generate reports and letters (e.g. benefit payment/exhaust process).
• Other duties as assigned.

COMPETENCIES:

People

• Collaboration

Self

• Leading by Example
• Communica…