Account Creation Specialist

Overview

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Role: As an Account Creation Specialist, your primary responsibility is to aid Direct to Home Sales representatives during the customer onboarding process. You will communicate via calls/emails as the rep has questions during the process, experiences error(s), or needs assistance with updating information. A background check will be conducted upon consideration for hire.

Starting pay: $18.00/hr

• Answer calls/emails from internal Vivint employees
• Troubleshoot sales tools/apps (No experience needed with tools prior to training)
• Help to promote a trusted partnership with the sales force and advocate for them and the customer when necessary
• Answer questions regarding standard sales processes at Vivint

• Proficient communication skills (verbal and written)
• Friendly disposition - White glove Customer Service
• Excellent problem-solving skills to determine the best plan of action
• Must be able to multi-task while using different internal programs
• Ability to adapt to system/process changes quickly while retaining new information
• Knowledge of Microsoft Office applications (Teams, Outlook, Excel etc.)
• Knowledge of Salesforce is preferred, but not necessarily required.
• Must be at least 18 years of age
• Ability to pass a background check
• Be able to type a minimum of 35 wpm
• Must be able to work 2 Saturdays per month
• If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write up (behavioral, attendance, etc.)
• Been in current position minimum of 90 days.

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift
• Have a quiet and private location from which to work
• Must be able to provide your own equipment, including:
  • A computer (laptop or desktop) no older than 5-7 years
  • A note: remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks
  • Computer must run Windows 10 or higher
  • Computer must have at least 8 GB RAM, 16 GB recommended
  • Computer must have a webcam
  • A USB wired headset equipped with a microphone
  • Reliable internet: 10 MBPS download and 10 MBPS upload speeds
  • Wired internet connection
  • A second monitor is strongly recommended if a laptop is being used
  • An external mouse (if using a laptop)

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

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