Reservations Sales Agent Remote Reside Florida

Overview

Join the Team at South Seas as a Reservations Sales Agent!

Remote in Florida — applicants must currently reside in Florida and attend quarterly property meetings.

Are you a detail-oriented people person who loves creating memorable guest experiences? As a Reservations Agent at South Seas, you'll be the friendly voice assisting guests, travel agents, and partners with reservations, inquiries, and special requests. From managing bookings to maintaining accurate records and supporting our front desk team, you'll be an integral part of ensuring seamless stays. If you're organized, tech-savvy, and thrive in a fast-paced environment, we want you on our team!

Apply now and help guests start their dream vacations.

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing.

Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Responsible for performing a variety of duties related to property reservations; responds to communications from guests, travel agents, and referral networks concerning reservations; creates and maintains reservation records and promptly processes any cancellations and modifications.

Essential functions as defined are illustrative only and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

• Interact with customers, travel agents, and wholesalers via phone, email, or chat to handle reservation inquiries, and assist in booking reservations based on their preferences and needs.
• Maintain departmental goals which include but are not limited to:
  Conversion, Revenue, and productivity.
• Process reservations by email, telephone, fax or central reservation systems referral.
• Maintains reservations records; prepares and distributes notifications of confirmation; processes advance deposits on reservations.
• Supply availability, pricing information and booking instructions to wholesalers, and travel partners.
• Complete daily checklist that includes but not limited to pre-arrival calls, run trace reports and action on them, arrival review/audit, run daily reports, assigning room blocks, cleaning up reservations that come via website, OTA and other channels, manage email inboxes timely and professionally, conduct outbound calls for any hot leads, assist with cleaning up checked out with open balances, entering STR data, etc.
• Thorough knowledge of all hotels’ layouts, room locations, room types, as well as hotel services, features, and hours of operation.
• Be proficient in the PMS reservation system and brand booking engine and reservation processes including taking entering data, cancellations, and data management.
• Maintains awareness of the selling status, rates, and benefits of all packages plans; communicates policy on guaranteed reservations and no-shows.
• Communicates reservation information to the front desk and provides support to front desk staff which may include high-level education on reservations-related tasks and training from time to time.
• Tracks future room availability on the basis of reservations.
• Maintains accurate records and files related to the areas of assignment.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Participate in department and company meetings and functions.

• High School Diploma/GED; AND one (1) year of resort operations support experience; OR an equivalent combination of education, training, and experience.
• Must be proficient in Office 360, and be able to keystroke at 50 wpm, without error.

• Professional In-Home Office…