Customer Support Agent – Foley | Remote

Customer Support Agent – Foley | Remote (US-based)

Foley is seeking a
Customer Support Agent to provide timely, accurate, and compliant support to customers across phone, email, and chat. This role is ideal for someone who enjoys helping others, thrives in a structured environment, and values consistency and professionalism.

• Job Title: Customer Support Agent
• Employer: Foley
• Location: Remote (US-based; occasional office visits in Boston, MA)
• Pay: $18.25 per hour
• Job Type: Full-Time
• Contract Type: Permanent
• Shift &
  
  Schedule:
  
  8-hour shifts, Monday–Thursday (8:00 AM–8:00 PM ET), Friday (8:00 AM–6:00 PM ET); no weekends or holidays
• Closing Date: Not specified (apply promptly)

Foley is a modern SaaS company reimagining how safety-sensitive industries hire, stay compliant, and manage risk. Its AI-ready platform supports transportation, construction, distribution, and utility businesses. Guided by values of Teammateship, Grit, and Innovation
, Foley is committed to building great products and supporting customers with optimism and collaboration.

The Customer Support Agent will answer customer inquiries, troubleshoot issues, and guide users through Foley’s SaaS platform. The role requires patience, resilience, and strong communication skills to support non-technical users and maintain compliance standards.

• Respond to inbound customer inquiries via phone, email, and chat (approx. 60 calls/day)
• Educate and guide customers through Foley’s SaaS platform and processes
• Troubleshoot issues and provide accurate, compliant solutions
• Support clients, drivers, and candidates with DOT and FCRA-related questions
• Review, process, and verify compliance and employment documentation
• Conduct employment verifications and collect required information
• Document customer interactions in CRM tools (Microsoft Dynamics 365)
• Use phone queues and tools (Dialpad) to manage call flow
• Escalate complex issues and collaborate with internal teams
• Deliver professional, high-quality service aligned with Foley’s brand

• High school diploma or GED (required)
• Prior customer service or SaaS support experience (preferred, not required)
• Experience in professional office or corporate customer service (a plus)
• Comfortable using CRM systems and phone-based support tools
• Patient, resilient, and professional under pressure
• Strong communication skills (verbal and written)
• Organized, detail-oriented, and reliable
• Comfortable working in a structured, performance-focused environment
• $18.25/hour
• Health insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• Paid time off and holidays
• Employee assistance program
• Wellness programs
• Inclusive, equal opportunity employer

• Skills assessment via Criteria (40 minutes)
• Intro call with Recruiting (30 minutes)
• Predictive Index Assessment (15 minutes)
• Prepare your CV highlighting customer service or SaaS support experience.
• Apply via Foley’s careers page or job posting.
• For reasonable accommodations, contact careers
  .