Remote Customer Service​/Technical Support Representative; Entry Level​/Paid Training Alorica

Position: Customer Service Representative

Location: WAH

Terms: Full-time

Pay: $16.50

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

We also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being, including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award‑winning, in‑house non‑profit charity that’s focused on empowering people through mission‑focused work.

As part of Team Alorica, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues.

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call‑related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

• Ongoing usage of phone and computer systems
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
• Alorica will provide the equipment you need to conduct your work which may include a webcam.
• You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial‑up or Wireless Internet connections.
• Your workstation must be connected proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

• Constant sedentaryn

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits