Associate Customer Support Specialist

Associate Customer Support Specialist page is loaded## Associate Customer Support Specialist locations:
Groton, CT, UStime type:
Full time posted on:
Posted 3 Days Agojob requisition :
R325#
** Job Description
** Provide basic user support to improve experience of customers and/or end-users of their assigned product.
** A Day in the Life:
*** Provide timely responses to customer service inquiries via product ticket system
* Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution
* Collaborate with team members to provide resolutions to customer inquiries
* Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes
* Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
* Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores
* Train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software
* Other duties as assigned.
** We are looking for someone who brings:
***
* Experience:

*** High school diploma or its equivalent
* Bachelor’s Degree preferred
* 1-2 years of customer service experience preferred
** Computer/Technical:
*** Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
* Demonstrate ability to learn and understand basic office software applications
* Comfortable with technology
** Other

Skills:

*** Strong organizational skills
* Excellent verbal and written communication skills
* Telephone skills/etiquette; call screening
* Ability to prioritize work and handle multiple tasks
* Excellent time management skills
* Attention to detail
* Ability to learn new technologies.
*
* WORKING CONDITIONS:

*** Normal office environment
* Extending viewing of computer screens
* Hybrid role 2-3 times a week in our Groton, CT office#LI-NR1 #momentivesoftware

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management.

Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at .At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change.

If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose-Driven Culture Work-Life Balance Commitment to Community Involvement Employer-Paid Parental Leave Employer-Paid Short-Term Disability Remote Work Flexibility    Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability,…